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- Tasks: Lead a dynamic team of Account Managers and ensure top-notch customer satisfaction.
- Company: Join a renowned company in Swindon known for quality and exceptional service.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and training.
- Why this job: Be part of a diverse team where no two days are the same and make a real impact.
- Qualifications: Proven leadership skills and exceptional organizational abilities are a must.
- Other info: Engage in conflict resolution and work closely with production and sales teams.
The predicted salary is between 36000 - 60000 £ per year.
Customer Services Manager Due to continued growth our client based in Swindon is recruiting a Customer Service Manager to Head up their Customer Services team of 12. This is an exciting opportunity for an experienced professional to join a company renowned for its commitment to quality and exceptional service. In this varied role, no two days will be the same. You will collaborate closely with the Production and Sales teams to ensure customer satisfaction through effective management of the Account Managers. Key responsibilities will involve: Building strong working relationships with the diverse client base, supporting their growth. Raise complex orders for production via the MIS platform. Lead the talented team of Account Managers with ongoing support and training. Ensure all customer service processes support company and customer success. Engage in conflict resolution and negotiation to effectively manage customer complaints and escalations. Provide prompt assistance to your team for any escalations. Communicate and coordinate with internal departments to ensure timely order dispatch. Maintain comprehensive knowledge of company policies and procedures to address issues such as returns, quality concerns, and delivery challenges. The right candidate will need the following skills: Ability to lead a team. Exceptional organi…
Customer Services Manager employer: LMC Recruitment
Contact Detail:
LMC Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Manager
✨Tip Number 1
Fokussiere dich darauf, deine Führungskompetenzen zu demonstrieren. Überlege dir konkrete Beispiele aus deiner bisherigen Berufserfahrung, in denen du erfolgreich ein Team geleitet oder unterstützt hast. Zeige, wie du Konflikte gelöst und dein Team motiviert hast.
✨Tip Number 2
Informiere dich über die Produkte und Dienstleistungen des Unternehmens. Ein tiefes Verständnis der angebotenen Lösungen wird dir helfen, die Bedürfnisse der Kunden besser zu erkennen und zu adressieren, was in einem Vorstellungsgespräch sehr vorteilhaft sein kann.
✨Tip Number 3
Netzwerke mit aktuellen oder ehemaligen Mitarbeitern des Unternehmens. Sie können dir wertvolle Einblicke in die Unternehmenskultur und die Erwartungen an die Rolle des Customer Services Managers geben, was dir helfen kann, dich besser vorzubereiten.
✨Tip Number 4
Bereite dich darauf vor, spezifische Beispiele für deine Erfahrungen im Umgang mit Kundenbeschwerden und Eskalationen zu teilen. Zeige, wie du in der Vergangenheit erfolgreich Probleme gelöst hast und welche Strategien du dabei angewendet hast.
We think you need these skills to ace Customer Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service management and team leadership. Use specific examples that demonstrate your ability to build relationships and resolve conflicts.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the key responsibilities outlined in the job description, such as managing a team and ensuring customer satisfaction.
Showcase Relevant Experience: When detailing your work history, focus on roles where you led teams or improved customer service processes. Quantify your achievements where possible, such as increasing customer satisfaction scores or reducing complaint resolution times.
Prepare for Potential Questions: Think about how you would handle common customer service scenarios, such as conflict resolution or team training. Be ready to discuss these experiences in detail during an interview.
How to prepare for a job interview at LMC Recruitment
✨Show Your Leadership Skills
As a Customer Services Manager, you'll be leading a team of Account Managers. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past.
✨Demonstrate Conflict Resolution Abilities
Since the role involves managing customer complaints and escalations, think of specific instances where you've effectively resolved conflicts. Highlight your negotiation skills and how you maintained customer satisfaction.
✨Understand the Company’s Products and Services
Familiarize yourself with the company's offerings and how they align with customer needs. This knowledge will help you answer questions about how you can support customer growth and satisfaction.
✨Prepare Questions for the Interviewers
Engage with the interviewers by preparing thoughtful questions about the company culture, team dynamics, and expectations for the Customer Services Manager role. This shows your genuine interest in the position.
