Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support clients across trading platforms and manage accounts with diverse responsibilities.
- Company: Join a dynamic team at LMAX Global, a leader in financial services.
- Benefits: Enjoy 25 days holiday, bonuses, private medical cover, and wellness programs.
- Why this job: Kickstart your career in finance while making a real impact on client success.
- Qualifications: Fluent English, strong problem-solving skills, and previous client-facing experience.
- Other info: Flexible hours, excellent growth opportunities, and a supportive team environment.
The predicted salary is between 30000 - 42000 £ per year.
The Partner Success Graduate will provide client support across all client groups whilst working collaboratively with the business. The role is very varied and exploits different skillsets, including front and back-office responsibilities.
Responsibilities
- Being the first point of contact for LMAX Global and Digital clients and acting as an ambassador for the company servicing clients across different trading platforms.
- Providing client support at all levels, dealing quickly and efficiently with enquiries or complaints by phone, post, email and live chat.
- Carrying out administrative back-office tasks that are in line with client account management and support, which includes running reports, account statements, dealing with ad-hoc external client and internal requests.
- Perform the role of a trader, processing client trades over the telephone.
- Assist clients with an understanding of their trade executions with an in-depth analysis.
- Client account management - includes opening an account, documents chase up, dealing with trading queries, following up on clients' payment and trading activities.
- Carry out basic payments tasks, such as fund transfers to and from MT4/5 and inter account transfers, verifying client bank accounts, raising deposits to Broker Operations.
- Understanding of CFD dividends & FX Swaps to assist clients with their queries.
- Support the Sales team where necessary.
- Support Introducing Brokers and their clients.
- Work to weekly, monthly and quarterly objectives and targets.
- Follow internal policies and adhere to regulatory requirements.
Requirements
- Business Fluency in written and verbal English.
- Effective relationship builder and influencer.
- Pragmatic and flexible with ability to handle ambiguity and remain focused.
- Confident and proactive in communicating with people at all levels and a good team player.
- Performance driven and results orientated with a strong bias for action and outcome.
- Strong problem solver.
- Can handle large workloads and remain calm and productive in stressful situations.
- Reliable and willing to work antisocial hours to meet client requirements, solve their problems and thus encourage future business.
- Proficiency in MS Office applications.
- Previous client facing experience.
Benefits
- 25 days of holiday.
- Bonus.
- Pension contribution.
- Private medical, dental, and vision coverage.
- Life assurance.
- Critical illness cover.
- Wellness contribution program with access to ClassPass.
- Plumm Platform.
- Five volunteering days.
- Give as You Earn initiative.
- Learning and development programs.
- Electric Vehicle Scheme.
- Cycle to Work Scheme.
- Season Ticket Loan.
Partner Success Graduate Analyst (1 year FTC) employer: LMAX Group
Contact Detail:
LMAX Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Partner Success Graduate Analyst (1 year FTC)
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. We can’t stress enough how valuable personal connections can be in landing that dream job.
✨Tip Number 2
Prepare for the interview by practising common questions and scenarios related to client support. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of examples where you’ve handled difficult situations or client queries effectively. We love hearing about real-life experiences!
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can set you apart from other candidates. We believe it shows your enthusiasm and professionalism.
We think you need these skills to ace Partner Success Graduate Analyst (1 year FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Partner Success Graduate role. Highlight any client-facing experience and your ability to handle enquiries efficiently, as these are key aspects of the job.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your communication skills and explain why you're passionate about supporting clients. Mention how you can contribute to our team at StudySmarter and make a difference.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in the past. We love candidates who can think on their feet and remain calm under pressure, so don’t hold back on sharing those stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the StudySmarter family!
How to prepare for a job interview at LMAX Group
✨Know Your Client Support Basics
Make sure you brush up on the fundamentals of client support. Understand the different trading platforms and be ready to discuss how you would handle various client enquiries or complaints. This will show that you're proactive and prepared for the role.
✨Demonstrate Your Problem-Solving Skills
Prepare examples of how you've successfully resolved issues in the past. Whether it's a tricky client situation or a back-office task, being able to articulate your problem-solving process will impress interviewers and highlight your suitability for the role.
✨Show Off Your Communication Skills
Since this role involves interacting with clients at all levels, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to refine your responses and ensure you come across as approachable and professional.
✨Familiarise Yourself with Regulatory Requirements
Understanding the regulatory landscape is crucial for this position. Do some research on relevant regulations and be prepared to discuss how you would ensure compliance while managing client accounts. This will demonstrate your commitment to the role and the company’s values.
