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For Companies At a Glance
- Tasks: Support clients across trading platforms and manage accounts with diverse responsibilities.
- Company: Join LMAX Global, a leading financial services provider known for innovation.
- Benefits: Enjoy 25 days holiday, bonuses, private medical coverage, and wellness programs.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact.
- Qualifications: Fluent in English; additional languages preferred, with client-facing experience.
- Other info: Flexible hours required to meet client needs; great for proactive problem solvers.
The predicted salary is between 28800 - 48000 £ per year.
The Partner Success Analyst will provide client support across all client groups while working collaboratively with the business. The role is diverse and utilizes various skill sets, including front and back-office responsibilities.
Main Duties & Responsibilities
- Serve as the first point of contact for LMAX Global and Digital clients, acting as an ambassador for the company and servicing clients across different trading platforms.
- Provide support at all levels, efficiently handling enquiries or complaints via phone, post, email, and live chat.
- Perform administrative back-office tasks related to client account management, such as running reports, managing account statements, and handling external and internal requests.
- Process client trades over the telephone, acting as a trader.
- Assist clients in understanding their trade executions through in-depth analysis.
- Manage client accounts, including opening accounts, following up on documentation, addressing trading queries, and monitoring payments and trading activities.
- Carry out basic payment tasks, such as fund transfers to and from MT4/5 accounts and inter-account transfers, verifying client bank details, and raising deposits for Broker Operations.
- Understand CFD dividends and FX Swaps to assist clients with related queries.
- Support the Sales team as needed.
- Assist Introducing Brokers and their clients.
- Work towards weekly, monthly, and quarterly objectives and targets.
- Adhere to internal policies and regulatory requirements.
- Maintain professionalism at all times.
Requirements:
- Business fluency in written and verbal English; additional language skills are preferred.
- Effective at building relationships and influencing others.
- Pragmatic, flexible, and capable of handling ambiguity while remaining focused.
- Confident and proactive communicator at all levels; a strong team player.
- Performance-driven, results-oriented, with a strong bias for action and problem-solving skills.
- Capable of managing large workloads calmly and productively in stressful situations.
- Reliable, willing to work antisocial hours to meet client needs and foster future business.
- Proficient in MS Office applications.
- Previous client-facing experience.
Additional benefits include 25 days of holiday, bonus, pension contributions, private medical/dental/vision coverage, life assurance, critical illness cover, wellness programs, charitable initiatives, learning and development programs, electric vehicle scheme, cycle to work scheme, and season ticket loans.
Application Process:
Please provide your full name, email address, and upload your CV/Resume (PDF, DOC, DOCX formats). Indicate whether you are eligible to work in the UK, specify your basis of eligibility (citizenship, visa, settled status, etc.).
Partner Success Analyst - Additional language preferred employer: LMAX Group
Contact Detail:
LMAX Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Partner Success Analyst - Additional language preferred
✨Tip Number 1
Familiarise yourself with the trading platforms mentioned in the job description. Understanding how they work will not only help you during the interview but also show your genuine interest in the role.
✨Tip Number 2
Brush up on your communication skills, especially in the additional language you possess. Being able to demonstrate your fluency in a second language can set you apart from other candidates.
✨Tip Number 3
Prepare for scenario-based questions that assess your problem-solving abilities and how you handle client interactions. Think of examples from your past experiences where you successfully managed client relationships.
✨Tip Number 4
Research LMAX Global and its services thoroughly. Understanding their business model and client base will allow you to tailor your responses and demonstrate your enthusiasm for contributing to their success.
We think you need these skills to ace Partner Success Analyst - Additional language preferred
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in client-facing roles. Emphasise any language skills you possess, as additional languages are preferred for this position.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and ability to build relationships. Mention specific examples of how you've handled client enquiries or complaints effectively in the past.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as problem-solving, multitasking, and proficiency in MS Office. Be sure to mention your ability to work under pressure and manage large workloads.
Follow Application Instructions: Ensure you provide all requested information, including your full name, email address, and eligibility to work in the UK. Double-check that your CV is in the correct format (PDF, DOC, DOCX) before uploading.
How to prepare for a job interview at LMAX Group
✨Know the Company Inside Out
Before your interview, make sure to research the company thoroughly. Understand their services, values, and recent news. This will help you demonstrate your genuine interest and show how you can contribute to their success.
✨Showcase Your Communication Skills
As a Partner Success Analyst, effective communication is key. Prepare examples of how you've successfully handled client enquiries or complaints in the past. Highlight your ability to communicate clearly and confidently, especially in stressful situations.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've solved problems or improved processes. The role requires a performance-driven mindset, so showcasing your proactive approach to challenges will set you apart from other candidates.
✨Prepare for Role-Specific Questions
Expect questions related to client account management, trade executions, and financial concepts like CFD dividends and FX Swaps. Brush up on these topics and be prepared to explain how you would assist clients with related queries.
