Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team to support and resolve incidents while collaborating with various specialists.
- Company: LMAX Group is a cutting-edge FinTech company revolutionising financial exchanges globally.
- Benefits: Enjoy 25 days of holiday, private medical coverage, and wellness programmes like ClassPass.
- Why this job: Be part of a dynamic team, learn from experts, and shape your career in tech.
- Qualifications: A tech enthusiast with operational support experience and a methodical problem-solving approach.
- Other info: This is the first Operations Analyst role in London, offering unique growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Get AI-powered advice on this job and more exclusive features.
LMAX Group is a FinTech company that designs, develops, builds and runs leading edge financial exchanges in major financial centres around the world, specializing in fiat and crypto currencies.
We want an energetic person to join our new Infrastructure and Operations Team. The team is part of the wider Technical Operations function, which consists of Systems, Networks, Security, and Corporate support specialists. Together, the TechOps teams look after LMAX\’s on-premises and cloud infrastructure.
Operations Analysts are second line support for our products and infrastructure. They take ownership of alerts and solve them, including the interaction between other teams. This role will require collaboration with different parts of the business while progressing issues to resolution. Operations Analysts also support our DC Operators and engineering teams with their on-site requirements, travelling to our data centres for installations and repairs.
This role is the first Operations Analyst position in London and presents an exciting opportunity for an engineer to contribute in a dynamic and fast-paced industry. Team members will work alongside and learn from senior engineers with different specializations. The position offers access to a broad range of engineering disciplines, allowing people to shape their career growth in many potential directions.
The role operates on a hybrid model, with an expectation of four days per week at our Shepherd\’s Bush headquarters to foster collaboration and team connection
What You And The Team Will Be Doing
- Business As Usual support and resolution of incidents
- Provisioning physical, virtual and cloud infrastructure for a wide variety of requirements
- Hardware upgrades and data centre installations
- Pair working with Systems, Networks, and Security Specialists
- Monitoring systems to proactively prevent issues arising
- Puppet development and testing in a continuous deployment process
- Automation that increases the efficiency of the team
- Infrequent support for Windows desktop and server environments
Requirements
This should describe you
- You are a technology enthusiast, with past experience in operational support
- You have a methodical approach to problem solving, you can follow technical procedures and contribute improvements back to them
- You are interested in how things work, you like to build things, or experiment with technology
You Will Have These Key Skills
- Some exposure to Linux – administering systems and diagnosing problems on the command line
- Incident management using ITIL-like frameworks and tooling (eg: ServiceNow)
- A basic understanding of networking fundamentals (eg: TCP/IP, VLANs, routing)
You will bring some of these skills, but more importantly you\’re interested in learning these things:
- Hardware & physical infrastructure
- Data-driven monitoring and observability (Grafana, InfluxDB, Prometheus, Elastic)
- Exposure to configuration management (Puppet, Ansible, Terraform)
- Some exposure to scripting (Bash, Python)
- Supporting CI/CD delivery pipelines (GitLab, GitHub)
Benefits
- 25 days of holiday
- Bonus
- Pension contribution
- Private medical, dental, and vision coverage
- Life assurance
- Critical illness cover
- Wellness contribution program with access to ClassPass
- Plumm Platform
- Five volunteering days
- Give as You Earn initiative
- Learning and development programs
- Electric Vehicle Scheme
- Cycle to Work Scheme
- Season Ticket Loan
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
-
Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at LMAX Group by 2x
Get notified about new Information Technology Operations Analyst jobs in London, England, United Kingdom.
IT Operations Support Lead – FinTech – £70K
Greater London, England, United Kingdom 4 days ago
Greater London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 week ago
Slough, England, United Kingdom £60,000.00-£64,000.00 23 hours ago
London, England, United Kingdom 1 week ago
Office & IT Support Administrator (Mac network), London, to £30k
London, England, United Kingdom 2 days ago
London, England, United Kingdom £100,000.00-£250,000.00 1 month ago
London, England, United Kingdom 2 months ago
London, England, United Kingdom £70,000.00-£80,000.00 14 hours ago
Kickstart Your Dream Career in Tech or Change – Multiple UK Locations
Technology Service Lead – London | Global Hedge Fund (Confidential)
Liquidity Data & Analytics Business Analyst
Business Analyst (Technology Change, Transformation & Continous Improvement)
London, England, United Kingdom 1 month ago
London, England, United Kingdom 6 months ago
Walton-On-Thames, England, United Kingdom 3 weeks ago
System Administrator (High Frequency Trading)
City Of London, England, United Kingdom 1 week ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 6 months ago
London, England, United Kingdom 1 day ago
Hemel Hempstead, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 week ago
Business Analyst – Investment Banking – Payment Systems
City Of London, England, United Kingdom £70.00-£90.00 3 days ago
London, England, United Kingdom 4 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
IT Operations Analyst employer: LMAX Group
Contact Detail:
LMAX Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Operations Analyst
✨Tip Number 1
Familiarise yourself with the tools and technologies mentioned in the job description, such as Puppet, Ansible, and CI/CD pipelines. Having hands-on experience or even personal projects showcasing these skills can set you apart from other candidates.
✨Tip Number 2
Network with current or former employees of LMAX Group on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations, which you can leverage during your interview.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully resolved technical issues or improved processes. This will demonstrate your problem-solving skills and your ability to work collaboratively with different teams, which is crucial for this role.
✨Tip Number 4
Show your enthusiasm for technology by staying updated on industry trends, especially in FinTech and cloud infrastructure. Being able to discuss recent developments or innovations can highlight your passion and commitment to the field during your interview.
We think you need these skills to ace IT Operations Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operational support and any technical skills that align with the job description. Emphasise your familiarity with Linux, incident management, and any exposure to networking fundamentals.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for technology and problem-solving. Mention specific experiences where you've successfully resolved incidents or collaborated with teams, as this role requires strong teamwork.
Showcase Your Technical Skills: In your application, include any relevant projects or experiences that demonstrate your knowledge of tools like Puppet, scripting languages, or CI/CD pipelines. This will help you stand out as a candidate eager to learn and grow.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail, which is crucial for an Operations Analyst role.
How to prepare for a job interview at LMAX Group
✨Show Your Passion for Technology
Make sure to express your enthusiasm for technology during the interview. Talk about any personal projects or experiences that demonstrate your interest in operational support and how you enjoy experimenting with new tech.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific examples of how you've approached problem-solving in past roles. Use the STAR method (Situation, Task, Action, Result) to clearly outline your thought process and the outcomes of your actions.
✨Familiarise Yourself with ITIL Frameworks
Since incident management is a key part of the role, brush up on ITIL principles and be ready to discuss how you've applied similar frameworks in your previous work. This will show that you understand the importance of structured processes.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, the technologies used, and the company's approach to innovation. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
