Global People Operations Manager in City of Westminster

The Global People Operations Manager is a key operational and strategic leadership role responsible for designing, managing, and continuously optimising LMAX Group's people operations across all regions (UK, EMEA, APAC, and US). Operating in a fast-growing, highly regulated, and globally distributed environment, this role ensures that our people process, systems, and governance frameworks scale effectively across jurisdictions. You will champion operational excellence, regulatory compliance, and a consistent global employee experience, while tailoring processes to meet local legal, cultural, and regulatory requirements. As a trusted partner to leaders and employees worldwide, you will play a central role in building a robust and efficient operating model that supports LMAX Group's continued international growth.

Responsibilities

• Global People Operations Leadership — Own and oversee end-to-end global people operations processes across the full employee lifecycle, including onboarding, offboarding, global transfers, job changes, and contract governance.
• Employee Experience & Standardisation — Ensure a seamless, compliant, and high-quality employee experience across all LMAX Group locations. Standardise processes across regions where possible and introduce scalable frameworks to support future growth.
• Operational Excellence & Process Optimisation — Continuously review, refine, and automate processes to drive efficiency, reduce risk, and deliver operational scalability. Lead cross-functional operational improvements in partnership with Legal, Compliance, Finance, TechOps, and Global People Partners.
• Regulatory Compliance & Audit Management — Ensure full compliance with local employment legislation, FCA/financial services regulatory expectations, internal controls, and audit standards across all jurisdictions. Lead and coordinate global audit preparation and responses for all People function-related requirements. Translate regulatory and legal requirements into clear, practical, and globally consistent policies and processes.
• Governance, Policy Ownership & Risk Management — Own the development, implementation, and maintenance of global people policies, handbooks, and procedural frameworks. Maintain accurate, audit-ready documentation and records in line with regulatory and internal governance requirements. Identify operational risks and implement mitigating controls across countries.
• Benefits Administration — Oversee global benefits administration, ensuring accurate enrolment, renewals, vendor coordination, and programme governance. Manage relationships with benefits providers, brokers, and third-party vendors to ensure service quality and cost-effectiveness. Ensure all benefits programmes remain compliant with local regulatory requirements across regions. Support benchmarking, annual renewals, and communication of benefits to employees to drive understanding and engagement. Partner with Finance and Payroll to ensure accurate reconciliation, reporting, and operational controls.
• Global Mobility Management — Lead all aspects of global mobility, including visas, right-to-work compliance, relocation, immigration, and cross-border assignments. Partner with legal and external advisors to ensure compliant employee movement across regions.
• Systems Ownership & Data Excellence — Act as the global system owner for the HRIS and people operations technology suite. Ensure data accuracy, security, and integrity across all systems and platforms. Lead system enhancements, integrations, automation initiatives, and governance workflows. Produce high-quality people analytics, dashboards, and insights to support data-driven decision-making.
• Cross-Functional Partnership & Leadership Support — Partner with senior leaders globally to enable operational planning and deliver a consistent, people-first culture. Collaborate with regional People Partners to ensure local compliance while maintaining global alignment.

Essential Skills and Experience

• Extensive experience in a People/HR Operations role, ideally within financial services, fintech, or another highly regulated global environment.
• Good knowledge of UK employment law, with experience supporting people operations across multiple international jurisdictions highly desirable.
• Exceptional attention to detail, with a strong governance, controls, and risk-management mindset.
• Experience owning HR systems and managing people data, including accuracy, data integrity, and reporting.
• Strong stakeholder-management and influencing skills, with the ability to partner effectively with senior leaders across regions.
• Exposure to global mobility, including visas, right-to-work compliance, relocations, or international payroll coordination.
• Experience managing global employee benefits programmes, including vendor management, renewals, benchmarking, and ensuring local compliance.

Benefits

• 25 days of holiday
• Bonus
• Pension contribution
• Private medical, dental, and vision coverage
• Life assurance
• Critical illness cover
• Wellness contribution program with access to ClassPass
• Plumm Platform
• Five volunteering days
• Give as You Earn initiative
• Learning and development programs
• Electric Vehicle Scheme
• Cycle to Work Scheme
• Season Ticket Loan

EEO: LMAX Group provides equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or protected veteran status.