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For Companies At a Glance
- Tasks: Engage with customers, resolve queries, and support online banking users.
- Company: Join a collaborative bank that values customer-first service.
- Benefits: Part-time hours, competitive salary, and a supportive work environment.
- Why this job: Make a real impact in customer experiences while developing valuable skills.
- Qualifications: Customer service experience, strong communication skills, and tech-savviness required.
- Other info: Position based in Birmingham, working 3 days a week.
The predicted salary is between 16800 - 33600 £ per year.
Part-time Customer Service Officer
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where every interaction makes a difference? The bank fosters a collaborative, customer-first environment where your contributions are valued.
Part time: 3 days per week
Location: Birmingham
Salary: £28K pro rata
The main duties include:
- Engaging with customers via phone, email, secure messaging, and post, providing timely and effective solutions.
- Managing customer queries - identifying needs, resolving issues, and ensuring a seamless experience.
- Opening & maintaining accounts - handling transactions, payments, and account updates with accuracy.
- Supporting online banking users - assisting customers in navigating our digital platform.
- Handling complaints with care - resolving concerns professionally or escalating when necessary.
- Ensuring compliance - working closely with internal teams to uphold regulatory standards.
Essential skills and Experience required:
- Customer service experience - ideally within banking, retail, or financial services.
- Strong communication skills - both written and verbal, with an excellent telephone manner.
- Attention to detail - you're meticulous, organised, and thorough.
- Tech-savviness - comfortable with CRM systems, Microsoft Office, and digital platforms.
- Problem-solving mindset - you take initiative and think on your feet to support customers effectively.
Desirable skills:
- Banking or financial services experience (especially in Savings).
- Knowledge of Consumer Duty, GDPR, or Data Protection regulations.
Customer Service Officer - LMA employer: LMA
Contact Detail:
LMA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer - LMA
✨Tip Number 1
Familiarise yourself with the bank's values and customer service philosophy. Understanding their approach will help you align your responses during interviews and demonstrate that you're a great fit for their collaborative, customer-first environment.
✨Tip Number 2
Brush up on your knowledge of banking regulations, especially Consumer Duty and GDPR. Being well-versed in these areas will show that you take compliance seriously and can handle sensitive customer information responsibly.
✨Tip Number 3
Prepare to discuss specific examples from your past customer service experiences. Think about times when you resolved issues or improved a customer's experience, as this will highlight your problem-solving skills and attention to detail.
✨Tip Number 4
Practice your communication skills, particularly over the phone. Since the role involves engaging with customers via various channels, being articulate and confident in your verbal communication will set you apart from other candidates.
We think you need these skills to ace Customer Service Officer - LMA
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in banking or financial services. Use specific examples that demonstrate your strong communication skills and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to thrive in a fast-paced environment. Mention how your problem-solving mindset and tech-savviness will benefit the bank.
Highlight Relevant Skills: In your application, emphasise your experience with CRM systems and digital platforms. Mention any knowledge of Consumer Duty, GDPR, or Data Protection regulations, as these are desirable skills for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at LMA
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service roles, especially in banking or financial services. Share specific examples of how you resolved customer issues and improved their experience.
✨Demonstrate Strong Communication Skills
Prepare to discuss how you communicate effectively with customers. Practice articulating your thoughts clearly and confidently, as strong verbal and written communication is key for this role.
✨Emphasise Attention to Detail
Be ready to provide examples that showcase your meticulous nature. Discuss how your attention to detail has helped you avoid mistakes in past roles, particularly when handling transactions or managing accounts.
✨Familiarise Yourself with Digital Platforms
Since the role involves supporting online banking users, brush up on your knowledge of CRM systems and digital platforms. Be prepared to discuss any relevant tech-savviness you possess and how it can benefit the team.
