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- Tasks: Handle inbound calls and assist with pension scheme queries in a busy call centre.
- Company: Join a friendly and professional team in Redhill.
- Benefits: Earn £13.30 per hour with potential for contract extensions.
- Why this job: Gain valuable experience in customer service while supporting clients and colleagues.
- Qualifications: GCSEs in Maths and English at grade C or above required.
- Other info: Opportunity to develop skills in a dynamic environment.
The predicted salary is between 27600 - 27600 £ per year.
Location: Redhill, fully onsite
Contract: 3 months (very likely rolling extensions)
Salary: £13.30ph
The Role: Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the administration and customer service team.
Performance Objectives:
- Excellence • Forward on escalated calls in the correct manner • Maintain and develop knowledge of pension schemes
- People • Provide support to the administration team • Support team members during busy periods • Work as part of an effective team
- Clients • Answer the phones and respond to members queries to set service standards • Provide an efficient, professional service to meet all client/members' needs and to promote the brand • Communicate with members via email • Make outbound calls when required
Essential Skills:
- Pass at C or above for Maths and English Language at GCSE or equivalent
- Able to work to a high level of accuracy
- Able to work well under pressure and meet targets
- Interpersonal skills to include good written and verbal communication
- Computer literate
- Excellent customer service skills and a positive, customer focused attitude
Advantageous:
- Experience in either DB or DC pensions administration would be an advantage
- Experience working within a contact centre would be an advantage
Customer Service Representative in Surrey employer: LMA Recruitment
Contact Detail:
LMA Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Surrey
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the pension schemes they handle. This will not only impress them but also help you answer questions more confidently.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with clients and team members, role-play some common scenarios with a friend. This will help you feel more at ease when answering calls.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. These stories can really make you stand out during the interview.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Customer Service Representative in Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any relevant experience, especially if you've worked in a call centre before. We want to see how you can bring your unique flair to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your skills align with what we’re looking for. Keep it friendly and professional, just like us!
Show Off Your Communication Skills: Since you'll be dealing with queries over the phone and via email, make sure your application reflects your strong written and verbal communication skills. We love clear and concise messages that get straight to the point!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at LMA Recruitment
✨Know Your Pensions
Make sure you brush up on your knowledge of occupational pension schemes before the interview. Familiarise yourself with both Defined Benefit (DB) and Defined Contribution (DC) pensions, as this will show your potential employer that you're serious about the role and ready to hit the ground running.
✨Practice Your Communication Skills
Since you'll be dealing with clients over the phone and via email, practice your verbal and written communication skills. Try role-playing common customer service scenarios with a friend or family member to build your confidence and ensure you can handle queries professionally.
✨Show Your Team Spirit
This role requires you to work as part of a team, so be prepared to discuss how you've supported colleagues in the past. Think of examples where you've stepped in during busy periods or helped a teammate out, as this will demonstrate your collaborative nature.
✨Stay Calm Under Pressure
Working in a busy call centre can be challenging, so it's important to convey your ability to stay calm and focused under pressure. Prepare examples of times when you've successfully managed stressful situations, and highlight your strategies for maintaining accuracy and meeting targets.