At a Glance
- Tasks: Manage reception, coordinate facilities, and provide admin support in a dynamic office environment.
- Company: Join a vibrant London-based company with a focus on teamwork and client interaction.
- Benefits: Competitive salary up to £40k, professional development, and a supportive work culture.
- Other info: Opportunity for growth in a fast-paced, collaborative setting.
- Why this job: Be the face of the company and ensure smooth operations while interacting with diverse clients.
- Qualifications: Strong communication skills and experience in reception or facilities coordination preferred.
The predicted salary is between 38000 - 40000 £ per year.
Location: London
Onsite Hours: 8-5pm / 9-6pm
Salary: up to £40k
Reception Duties (40%):
- Answer all incoming calls, messages and queries, fielding and directing to the appropriate person where necessary.
- Welcoming and coordinating guest and visitor arrivals and departures. Continuous, professional interaction with clients is required at all times.
- Managing 8 meeting room diaries and logistics; maintaining the daily schedule, preparing the rooms and hospitality for meetings.
- Managing all incoming and outgoing post, courier and deliveries, coordinating with couriers and internal/external storage facilities.
- Maintaining good working relationships with the building reception desk.
- Partnering closely with the internal administrative function to ensure a smooth front of house service for all internal parties.
- Coordinating reception desk cover (lunch, breaks and post periods).
- Maintaining the Reception and Facilities Manual with up-to-date processes/contacts for reference for any temp cover.
- Ad hoc booking of taxis for visitors.
Facilities Coordination (40%):
- Managing all office and kitchen supplies including orders for stationary, kitchen and general office supplies.
- Coordinating facilities processes with third parties, including the building facilities team, contractors, maintenance companies, cleaners and other vendors - these could be routine and planned or otherwise ad hoc or unscheduled.
- Supervising 5th floor cleaning services.
- Ensuring communal kitchen and public areas are clean and well maintained.
- Identify general corrective facilities maintenance requirements of floor.
- Preserve general security measures.
- Working with facilities NY to maintain seating plans and employee extensions lists.
- Point of contact between the building & maintenance team regarding the 5th floor’s landlord & tenant demises.
- Attending quarterly & yearly occupier meetings in absence of Facilities Manager.
- Liaising with Derwent for parking, refuse area, out of hours works, lockers etc.
- Responsible for reporting any temperature and lighting issues to Facilities Manager.
- Create access & work permits between contractors & the building management (arranging temporary security passes for workers, parking, tools for different workers).
- Filing records for repairs & supply guarantees of purchased equipment. Maintain documentation to ensure ease of access to required information.
Admin Assistance and other ad hoc projects as directed (20%):
- Admin assistance for IT team – mainly travel, expenses, maintaining holiday calendar.
- Working with all staff admin to assist for company international employees – changes to schedule, taxis, restaurants and other ad hoc limited support.
- Assemble and bind presentation books.
- Other ad hoc projects, as necessary.
StudySmarter Expert Advice🤫
We think this is how you could land Reception and Facilities Coordinator in Slough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at LMA Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like LMA Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Reception and Facilities Coordinator in Slough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to LMA Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at LMA Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at LMA Recruitment!
How to prepare for a job interview at LMA Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
