Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle inbound calls and assist with pension scheme queries in a busy call centre.
- Company: Join a friendly and professional team in Redhill.
- Benefits: Earn £13.30 per hour with potential for contract extensions.
- Why this job: Gain valuable customer service experience while supporting clients and colleagues.
- Qualifications: GCSEs in Maths and English at grade C or above required.
- Other info: Opportunity to develop skills in a dynamic environment.
The predicted salary is between 27600 - 27600 £ per year.
Location: Redhill, fully onsite
Contract: 3 months (very likely rolling extensions)
Salary: £13.30ph
The Role:
Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the administration and customer service team.
Performance Objectives:
- Excellence
- Forward on escalated calls in the correct manner
- Maintain and develop knowledge of pension schemes
- Provide support to the administration team
- Support team members during busy periods
- Work as part of an effective team
- Answer the phones and respond to members queries to set service standards
- Provide an efficient, professional service to meet all client/members' needs and to promote the brand
- Communicate with members via email
- Make outbound calls when required
Essential Skills:
- Pass at C or above for Maths and English Language at GCSE or equivalent
- Able to work to a high level of accuracy
- Able to work well under pressure and meet targets
- Interpersonal skills to include good written and verbal communication
- Computer literate
- Excellent customer service skills and a positive, customer focused attitude
Advantageous:
- Experience in either DB or DC pensions administration would be an advantage
- Experience working within a contact centre would be an advantage
Customer Service Representative in Redhill employer: LMA Recruitment
Contact Detail:
LMA Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Redhill
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their culture.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common customer service scenarios. Think about how you'd handle tricky calls or challenging queries, so you're ready to impress them with your problem-solving skills.
✨Tip Number 3
Be proactive! If you get a chance to ask questions during the interview, use it wisely. Ask about team dynamics or how they handle busy periods. This shows you're genuinely interested and ready to be part of the team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you on their radar and shows your enthusiasm for the role. Plus, it’s a great opportunity to reiterate why you’re the perfect fit!
We think you need these skills to ace Customer Service Representative in Redhill
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any relevant experience in call centres or pension schemes. We want to see how you can bring your unique flair to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your skills align with our needs. Keep it friendly and professional, just like us!
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your ability to convey information clearly and effectively. We love a good communicator!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to get your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at LMA Recruitment
✨Know Your Pensions
Brush up on your knowledge of occupational pension schemes before the interview. Understanding the basics of defined benefit (DB) and defined contribution (DC) pensions will show that you're serious about the role and can engage in meaningful conversations with potential employers.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice your verbal and written communication skills. Try role-playing common customer scenarios with a friend or family member to build your confidence and ensure you can handle queries effectively.
✨Show Team Spirit
Be prepared to discuss how you work as part of a team. Think of examples where you've supported colleagues during busy times or contributed to a positive team environment. This will demonstrate that you can thrive in a collaborative setting, which is crucial for this position.
✨Stay Calm Under Pressure
The call centre environment can be fast-paced and stressful. Prepare yourself by thinking of strategies to stay calm and focused when under pressure. Share any past experiences where you successfully managed high-pressure situations, as this will reassure the interviewer of your ability to meet targets.