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- Tasks: Handle inbound calls and assist with pension scheme queries in a busy call centre.
- Company: Join a friendly and professional team in Redhill.
- Benefits: Earn £13.30 per hour with potential for contract extensions.
- Why this job: Gain valuable experience in customer service while supporting clients and colleagues.
- Qualifications: GCSEs in Maths and English at grade C or above required.
- Other info: Opportunity to develop skills in a dynamic environment.
The predicted salary is between 27600 - 27600 £ per year.
Location: Redhill, fully onsite
Contract: 3 months (very likely rolling extensions)
Salary: £13.30ph
The Role: Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the administration and customer service team.
Performance Objectives:
- Excellence • Forward on escalated calls in the correct manner • Maintain and develop knowledge of pension schemes
- People • Provide support to the administration team • Support team members during busy periods • Work as part of an effective team
- Clients • Answer the phones and respond to members queries to set service standards • Provide an efficient, professional service to meet all client/members' needs and to promote the brand • Communicate with members via email • Make outbound calls when required
Essential Skills:
- Pass at C or above for Maths and English Language at GCSE or equivalent
- Able to work to a high level of accuracy
- Able to work well under pressure and meet targets
- Interpersonal skills to include good written and verbal communication
- Computer literate
- Excellent customer service skills and a positive, customer focused attitude
Advantageous:
- Experience in either DB or DC pensions administration would be an advantage
- Experience working within a contact centre would be an advantage
Locations
Customer Service Representative in Redhill, Surrey employer: LMA Recruitment
Contact Detail:
LMA Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Redhill, Surrey
✨Tip Number 1
Get to know the company before your interview! Research their values and mission, especially how they handle customer service. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common interview questions related to customer service. Think about scenarios where you've excelled in providing support or resolving issues. We want you to be ready to showcase your skills and experience confidently!
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! Asking about team dynamics or how they handle busy periods shows that you’re proactive and keen to fit in with their friendly team.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Representative in Redhill, Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any relevant experience in call centres or pensions. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about customer service and how you can contribute to our friendly team. Keep it professional but let your personality show!
Show Off Your Skills: In your application, emphasise your communication skills and ability to work under pressure. We love candidates who can handle busy environments with a smile and keep things running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at LMA Recruitment
✨Know Your Pensions
Brush up on your knowledge of occupational pension schemes before the interview. Familiarise yourself with key terms and concepts, as this will show your potential employer that you're serious about the role and ready to hit the ground running.
✨Practice Your Communication Skills
Since you'll be dealing with clients over the phone and via email, practice clear and concise communication. Try role-playing common customer service scenarios with a friend to build your confidence and refine your responses.
✨Show Team Spirit
Emphasise your ability to work well in a team during the interview. Share examples from past experiences where you supported colleagues or contributed to a team goal, as this aligns perfectly with the job's performance objectives.
✨Stay Calm Under Pressure
Prepare for questions about how you handle stressful situations. Think of specific instances where you successfully managed high-pressure scenarios, as this will demonstrate your ability to meet targets and maintain accuracy in a busy call centre environment.