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- Tasks: Greet members, assist with services, and ensure top-notch customer care.
- Company: Join a prestigious club in the heart of London, known for its exclusive atmosphere.
- Benefits: Enjoy a competitive salary, occasional weekend shifts, and a vibrant work environment.
- Why this job: Perfect for those who love hospitality and want to make a difference in a luxury setting.
- Qualifications: No specific experience required, just a passion for customer service and professionalism.
- Other info: Opportunity to learn about event management and upscale dining experiences.
The predicted salary is between 28800 - 28800 £ per year.
Location: London
On-site, shift schedule (occasional weekend work)
Perm Salary: £28.8k
We are looking for a capable and professional front of house candidate to provide excellent customer service to members and their guests.
Responsibilities:
- To meet and greet all members and guests on entering the Club
- To host the restaurant and lounges and assist with drinks service
- To present and offer concierge services to our Members.
- To actively promote the Club’s private areas and outlets.
- To answer all incoming calls in a professional manner and to direct them to the relevant departments or take messages to be relayed
- To ensure exceptional levels of customer service at all times
- To ensure that all restaurant enquiries are dealt with professionally and any special requests are communicated
- To ensure all the shoe polish, pressing and dry cleaning enquiries are dealt with promptly and efficiently
- To communicate fully with the housekeeping team when a Member is leaving the Club in order to allow them to access the bedroom.
- To ensure total confidentiality with regard to all Members and guests profiles and requirements and to protect them from the media
- To ensure all guests are accommodated, according to Club standard
- To become fully conversant with all Front of House related systems and equipment
- To ensure all relevant issues relating to housekeeping and maintenance are communicated appropriately
- To ensure that all guest complaints, queries and requests are dealt with professionally and quickly and communicated to the Reception & Events Manager
- To be fully conversant with all the dining options, club facilities, packages and upcoming events
- To assist the Reception Manager with taking short lead meetings and private dining bookings
- To handle incoming enquiries for The Private Screening Room on behalf of Dunhill Retail
- To be fully aware of which events are taking place at the Club in order to advise Members when requested
- To carry out any reasonable request by senior management
- To ensure that you are aware of and adhere to health and safety, fire and bomb threat procedures
- Report any item which causes concern to staff or Members
- Sole responsibility of any Duty Manager tasks on weekend shift
- Take care of any housekeeping or food and beverage related requests on a weekend shift and ensure the Members are taken care of.
- Be familiar with any health and safety risks when on weekend shift
Receptionist (City of London) employer: LMA Recruitment
Contact Detail:
LMA Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist (City of London)
✨Tip Number 1
Familiarise yourself with the Club's facilities and services. Knowing the ins and outs of what the Club offers will help you confidently answer queries and promote private areas effectively.
✨Tip Number 2
Practice your customer service skills. Since this role is all about providing exceptional service, consider role-playing scenarios with friends or family to enhance your ability to handle various guest interactions.
✨Tip Number 3
Research common front-of-house systems and equipment. Being tech-savvy can give you an edge, so look into popular software used in hospitality settings to show your readiness to adapt quickly.
✨Tip Number 4
Network with current or former employees of similar establishments. They can provide insights into the club culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Receptionist (City of London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and front of house roles. Emphasise any previous positions where you greeted guests, handled enquiries, or worked in a hospitality environment.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for providing excellent customer service. Mention specific skills that align with the job description, such as communication, organisation, and attention to detail.
Highlight Relevant Skills: In your application, focus on skills that are crucial for a receptionist role, such as multitasking, problem-solving, and familiarity with front of house systems. Use examples from past experiences to demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is essential for this role.
How to prepare for a job interview at LMA Recruitment
✨Showcase Your Customer Service Skills
As a receptionist, excellent customer service is key. Prepare examples of how you've provided outstanding service in previous roles. Think about specific situations where you went above and beyond for a customer.
✨Familiarise Yourself with the Club's Offerings
Before the interview, research the club's facilities, dining options, and any upcoming events. Being knowledgeable will not only impress the interviewers but also show your genuine interest in the role.
✨Practice Professional Communication
Since you'll be handling calls and greeting guests, practice speaking clearly and professionally. You might even want to rehearse common scenarios you could face, such as dealing with complaints or special requests.
✨Demonstrate Discretion and Confidentiality
Given the importance of confidentiality in this role, be prepared to discuss how you handle sensitive information. Share examples from past experiences where you maintained privacy and trust with clients or customers.
