Make sure to apply with all the requested information, as laid out in the job overview below.
2nd Line Support EngineerHereford (hybrid) - Initially office based, 90% home based once settled£27,500 - £34,500 dependant on experience37 hour working weekResponsible for delivery of IT desktop support including 1st and 2nd line IT support across all clients and sites remotely from the main office base: 100+ Sites 8000+ users Management of External IT suppliersThe key responsibilities of this post include: Provide 2nd line support to all end users within SLA timescales Support and maintenance of all desktop, mobile and end user devices Support and maintenance of desktop software and applications Keeping accurate and up to date records of work undertaken, physical assets and software Deliver desktop level IT security, including anti-virus, encryption and port encryption Managing desktop environment and software according to defined standards and using a set of standardised support tools Develop, package, test and deploy software and desktop components Setup and administration of user network and application accounts Manage, report and support software asset management software and tools To provide 1st line support to all end users as required Delivering a professional and customer focused serviceJob Activities: Provide 1st and 2nd line technical support by means of telephone and remote support Organise and prioritise own workload to maximise resolution of support requests within SLA timescales and achieve targets set To liaise with suppliers and internal and external support agencies Evaluate and test software and hardware xgikmsk solutions prior to deployment Carry out hardware and software fault diagnosis and resolution, undertaking investigative work where needed To carry out IT project tasks and work as directed by team leader Network account administration and set up Observe information security, data protection and network security guidelines, reporting any breaches to IT Management To work with others to ensure the IT support environments are kept organised, tidy and comply with health and safe
Please click on the apply button to read the full job description
2nd Line Support Engineer in Hereford employer: LM RECRUITMENT SOLUTIONS
Join a dynamic team as an IT Service Desk Analyst in Hereford, where we prioritise employee well-being and professional growth. Our hybrid work model offers flexibility, allowing you to thrive in a supportive environment that values customer service excellence and technical expertise. With competitive pay and opportunities for permanent placement, we are committed to fostering a culture of collaboration and continuous learning.
