Senior IT Engineer
Cheltenham based - Onsite with occasional customer visits
£30-40k
MSP/Education background advantageous
About the Company
A growing, medium-sized IT support company providing reliable and professional technology services to a range of educational establishments and businesses. Our services include IT support, Microsoft 365, cloud services, networking, cybersecurity, backup and infrastructure management.
We are looking for an enthusiastic and customer-focused Senior IT Engineer to join our team. This is an excellent opportunity for someone who enjoys solving technical problems, working with customers and developing their IT skills in a varied support environment.
The Role
As a Senior Engineer, you will provide technical support to our customers, resolving incidents and service requests across a range of hardware, software, networking and cloud technologies.
You will work as part of a collaborative technical team, taking ownership of support tickets from initial diagnosis through to resolution while ensuring customers receive a professional and friendly service.
The role will involve a mixture of remote support, telephone support and onsite customer visits .
Key Responsibilities
· Provide technical support to customers.
· Respond to and resolve IT incidents and service requests within agreed SLAs.
· Troubleshoot hardware, software, networking and connectivity issues.
· Support Microsoft Windows desktops, laptops and applications.
· Administer and troubleshoot Microsoft 365 services, including Exchange Online, Teams, SharePoint and OneDrive.
· Manage user accounts, permissions and access using Microsoft Entra ID / Active Directory.
· Install, configure and maintain computers, laptops, printers and other IT equipment.
· Troubleshoot network connectivity, Wi-Fi, VPN and basic firewall issues.
· Assist with onboarding and offboarding users.
· Support antivir...
Senior IT Engineer in Cheltenham employer: LM RECRUITMENT SOLUTIONS
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