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- Tasks: Be the go-to person for tech support, solving issues via phone, email, and chat.
- Company: Join a leading tech solutions provider focused on customer service and innovation.
- Benefits: Enjoy a competitive salary, excellent benefits, and clear paths for career growth.
- Why this job: Gain hands-on experience in tech support while contributing to customer satisfaction and operational success.
- Qualifications: Ideal for those with up to 2 years of experience in tech support or related fields.
- Other info: Flexible shift patterns and a supportive team environment await you!
The predicted salary is between 16800 - 23400 £ per year.
1st Line Helpdesk Support Engineer – Dudley DY1 £21-26k dependant on experience – Up to 2 years experience well suited 40 hours per week ( + 1 Hour Lunch) (2 Shift Patterns 8:00pm-5:00pm or 8:30am-5:30pm) Excellent benefits package & realistic progression! Do you want to work fora leading provider of innovative technology solutions, committed to delivering top-notch customer service and technical support? If so, we are looking for a dedicated Helpdesk Support Engineer to join our team and contribute to our mission of excellence. Role Overview: As a Helpdesk Support Engineer (1st Line), you will be the first point of contact for our clients, providing essential technical support and ensuring the smooth resolution of IT-related issues. Your role is crucial in maintaining high levels of customer satisfaction and operational efficiency. Progression available within the company: Senior Helpdesk Support Engineer | Helpdesk Manager | Field Engineer | Senior Field Engineer | Technical Manager | Project Manager Key Responsibilities: Provide first-line technical support to clients via phone, email, and chat. Troubleshoot and resolve hardware and software issues. Log and prioritise support requests in the ticketing system. Esc…
1st Line Support Engineer employer: LM RECRUITMENT SOLUTIONS
Contact Detail:
LM RECRUITMENT SOLUTIONS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Engineer
✨Tip Number 1
Familiarize yourself with common IT issues and troubleshooting techniques. Being able to demonstrate your knowledge in resolving typical hardware and software problems during the interview will show that you're ready for the role.
✨Tip Number 2
Practice your communication skills, as you'll be the first point of contact for clients. Being able to explain technical concepts in simple terms can set you apart from other candidates.
✨Tip Number 3
Research the company’s products and services. Understanding what technology solutions they provide will help you tailor your responses and show genuine interest in the position.
✨Tip Number 4
Be prepared to discuss your experience with ticketing systems and customer service scenarios. Highlighting your ability to log and prioritize support requests effectively will demonstrate your readiness for the role.
We think you need these skills to ace 1st Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and customer service. Emphasize any previous roles where you provided first-line support or resolved IT issues.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've successfully handled technical problems or supported clients in the past.
Highlight Relevant Skills: In your application, clearly outline your technical skills, such as troubleshooting hardware and software issues, familiarity with ticketing systems, and communication abilities. This will demonstrate your fit for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at LM RECRUITMENT SOLUTIONS
✨Understand the Role
Make sure you have a clear understanding of what a 1st Line Support Engineer does. Familiarize yourself with common technical issues and solutions, as well as the tools used in helpdesk support.
✨Showcase Your Communication Skills
As the first point of contact for clients, strong communication skills are essential. Practice explaining technical concepts in simple terms and be prepared to demonstrate your ability to handle customer inquiries effectively.
✨Prepare for Technical Questions
Expect questions related to troubleshooting hardware and software issues. Brush up on your knowledge of common operating systems, applications, and networking basics to confidently answer these questions.
✨Highlight Your Customer Service Experience
Emphasize any previous experience in customer service or technical support roles. Share specific examples of how you've resolved issues and maintained customer satisfaction, as this will show your suitability for the role.
