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- Tasks: Provide 1st line support via phone, email, and in person for various clients.
- Company: Join an impressively growing Managed Service Provider (MSP) in Gloucester.
- Benefits: Earn up to £27k DOE with opportunities for growth and development.
- Why this job: Be part of a dynamic team that values your input and supports your career journey.
- Qualifications: Previous IT helpdesk experience and familiarity with Windows environments are preferred.
- Other info: Enjoy regular site visits and hands-on troubleshooting experiences.
The predicted salary is between 16200 - 19800 £ per year.
1st Line Support Engineer Gloucester Up to £27k DOE Impressively Growing MSP Description The IT Support Department is responsible for supporting and maintaining our customers IT systems and for providing efficient IT support to all business users. Responsibilities include: Providing helpdesk and onsite support for various clients Managing own workload of tickets to ensure SLAs are met Escalation of issues to 3rd party software and systems suppliers where necessary 1st Line technical support (phone, email and in person) Installation of new hardware and software Equipment fault finding/troubleshooting, and repairs. Regular/scheduled support site visits Experience required/ Desirable experience: Previous IT helpdesk experience Supporting Windows Desktop environments, Windows 7 & 10 Supporting Windows Se…
1st Line Support Engineer employer: LM RECRUITMENT SOLUTIONS
Contact Detail:
LM RECRUITMENT SOLUTIONS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Engineer
✨Tip Number 1
Familiarize yourself with common IT support tools and ticketing systems. Being able to demonstrate your knowledge of these tools during the interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for Windows environments. Be prepared to discuss specific scenarios where you've successfully resolved technical issues in the past.
✨Tip Number 3
Showcase your communication skills. As a 1st Line Support Engineer, you'll need to explain technical issues to non-technical users, so practice articulating complex concepts in simple terms.
✨Tip Number 4
Research our company culture and values. Understanding what we stand for at StudySmarter will help you align your answers during the interview and show that you're a great fit for our team.
We think you need these skills to ace 1st Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly any previous helpdesk roles. Emphasize your skills in troubleshooting and supporting Windows Desktop environments.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to manage workloads effectively. Mention specific examples of how you've met SLAs or resolved technical issues in the past.
Highlight Technical Skills: In your application, clearly list your technical skills, especially those related to Windows 7 & 10 support, hardware installation, and fault finding. This will demonstrate your capability for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in IT support.
How to prepare for a job interview at LM RECRUITMENT SOLUTIONS
✨Know Your Technical Stuff
Make sure you're familiar with the key technologies mentioned in the job description, especially Windows 7 & 10. Brush up on common troubleshooting techniques and be ready to discuss your previous helpdesk experiences.
✨Demonstrate Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to manage your workload effectively.
✨Show Your Customer Service Skills
Since this role involves direct interaction with clients, be ready to discuss how you handle difficult situations or unhappy customers. Emphasize your communication skills and your approach to providing excellent support.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company’s IT systems, team dynamics, or future projects. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
