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- Tasks: Provide 1st and 2nd line IT support, troubleshoot issues, and maintain IT systems.
- Company: Dynamic tech company in Cheltenham with a focus on customer service.
- Benefits: Competitive salary up to £30k, hands-on experience, and opportunities for growth.
- Why this job: Join a fast-paced environment and make a real difference in tech support.
- Qualifications: Minimum 2 years in IT support, strong knowledge of Microsoft systems, and excellent communication skills.
- Other info: Collaborative team culture with a focus on learning and development.
We are looking for someone who is customer-focused, technically skilled, and eager to learn within a fast-paced environment. As IT Support Analyst you will provide 1st and 2nd line technical support to end-users across the company (including remote colleagues). You will lead on troubleshooting hardware, software, and network issues, maintaining IT systems, and ensuring all users receive timely and effective assistance. You'll work closely with the Head of IT to make sure we are getting the most out of our internal and telephony systems.
This is a varied, hands-on role that's perfect for someone who enjoys variety, is highly organised and can work effectively under pressure/juggling conflicting priorities. A strong communicator who combines technical excellence with interpersonal skills, along with a can-do attitude, specific accountabilities include:
- Act as the first point of contact for IT-related issues via phone, email, or helpdesk system to users throughout the company
- Undertake Desktop and Server Administration tasks
- Support user accounts, permissions, and access control through Active Directory/Microsoft 365
- Perform routine maintenance and updates on systems, ensuring compliance with company IT policies
- Provide support to the Head of IT
- Provide overall support for software/hardware used by all employees of the company including remote workers
- Take responsibility for managing the asset inventory
- Support onboarding and offboarding of employees (account setup, equipment preparation)
- Assist with maintaining backups, antivirus systems, and system monitoring
- Work closely and maintain good relations with a variety of IT partners
- Monitor system performance and recommend improvements to meet business needs
- Provide support for printers in conjunction with third party supplier
- Understand and support the telecoms systems used within the company
- Support the in-house Intranet system and related processes
- Understand and provide user support for the company CRM and booking system.
About You: We are looking for a collaborative team player who is self-motivated and capable of working independently within defined guidelines; you will have an eager willingness to learn and develop (yourself and others). Strong initiative with a results focused approach.
Technical requirements include:
- Essential
- Minimum 2 years experience in an IT Support/Systems Administrator or Service Desk role
- Strong knowledge of Microsoft Windows Server and Desktop operating systems
- Skilled in using Microsoft 365 Admin Centres, Active Directory and Group Policy
- Basic networking concepts (DNS, DHCP, TCP/IP)
- Strong working knowledge of common desktop applications including Microsoft Office, Teams, Internet browsers, Adobe Suite, etc.
- Advanced Microsoft Excel skills
- Experience with Windows Server administration, user management, and system monitoring
- Familiarity with virtual infrastructure and backup tools (e.g. VMWare/Veeam)
- Hands-on experience with hardware/software installation and troubleshooting
- Experience with SharePoint and Cloud storage
- Awareness of software licensing regulations and compliance requirements
- Basic understanding of networking and physical IT infrastructure
- Desirable (Exposure/Knowledge of)
- Avaya or other enterprise telephony systems
- Cloud-based phone systems
- SQL and relational databases
- PowerShell scripting knowledge
- DHCP and broader Active Directory administration
- Azure / Defender / Other 365 products
- Web technologies: HTML, CSS, PHP, JavaScript
IT Support Analyst in Cheltenham employer: LM RECRUITMENT SOLUTIONS LTD
Contact Detail:
LM RECRUITMENT SOLUTIONS LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst in Cheltenham
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars to connect with industry folks. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Get a mate to throw some common IT support questions your way. The more comfortable you are answering them, the better you'll come across when it counts.
✨Tip Number 3
Show off your skills! If you've got a portfolio of projects or a GitHub account, make sure to share it. It’s a great way to demonstrate your technical prowess and passion for IT.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace IT Support Analyst in Cheltenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Analyst role. Highlight your experience with Microsoft Windows Server, Active Directory, and any relevant troubleshooting skills. We want to see how your background fits our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your customer-focused attitude and eagerness to learn. Tell us why you’re excited about this role and how you can contribute to our team at StudySmarter.
Show Off Your Technical Skills: Don’t hold back on your technical skills! Mention your experience with desktop applications, networking concepts, and any hands-on experience you have. We love seeing candidates who are technically savvy and ready to tackle challenges.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at LM RECRUITMENT SOLUTIONS LTD
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Microsoft Windows Server, Active Directory, and basic networking concepts. Be ready to discuss your hands-on experience with troubleshooting hardware and software issues, as well as any specific tools you've used like VMWare or Microsoft 365.
✨Show Off Your Customer Service Skills
Since this role is all about providing support to end-users, be prepared to share examples of how you've successfully helped users in the past. Highlight your communication skills and your ability to stay calm under pressure while juggling multiple requests.
✨Demonstrate Your Eagerness to Learn
Employers love candidates who are keen to develop their skills. Talk about any recent courses or certifications you've pursued, or even personal projects that showcase your initiative. This will show that you're not just technically skilled but also motivated to grow.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company's IT systems, team dynamics, or future projects. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
