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- Tasks: Manage reservations and bookings while maximising revenue across our iconic venues.
- Company: Join Glendola Leisure Group, a leading family-owned hospitality company in the UK.
- Benefits: Enjoy flexible shifts, competitive salary, private medical cover, and 28 days paid holiday.
- Other info: Great career growth opportunities and access to mental health resources.
- Why this job: Be part of a dynamic team creating unique hospitality experiences and making lasting connections.
- Qualifications: Outgoing personality with strong communication and organisational skills.
The predicted salary is between 25000 - 32000 £ per year.
Glendola Leisure Group is one of the UK’s leading family‑owned private hospitality companies, operating hotels, pubs, coffee roasteries, restaurants and a brewery. Our Edinburgh portfolio is home to some of the city’s most iconic venues, including Le Monde, Angels Share, Gordon St. Coffee, Frankenstein’s and Shanghai. With an entrepreneurial spirit and a passion for innovation, we create unique hospitality experiences tailored to the local market. No two days are the same, but what remains constant is our commitment to delivering warm hospitality and exceptional service.
We are now recruiting a Sales & Reservations Coordinator to cover our Edinburgh venues and support London, Glasgow, and Belfast.
THE ROLE
The Sales & Reservations Coordinator will oversee and execute reservations, group bookings and event bookings across the region as required with a view to maximising bookings in all units to achieve budgeted revenue. Regularly optimising all bookings with continuous improvement of the yield of tables, spaces and private hire areas whilst ensuring clear and open communication between customers and the venue to ensure efficient delivery that goes above and beyond expectation on customer experience.
Specific responsibilities will include:
- The right candidate is outgoing with an ability to build great relationships with venue management teams and customers alike.
- To be successful they will additionally be self‑motivated, an excellent communicator and possess great organisational skills and attention to detail.
Benefits
- Some of the best Career Growth Opportunities in the industry.
- Flexible Shift Patterns – to fit around the other important things in life.
- A Competitive and Progressive salary, including a Fixed tronc distribution.
- Stream – giving you direct access to your wages when you need them.
- Private Medical Cover on completion of one year’s service.
- Access to Professional Mental Health Resources and an Employee Assistance Programme on completion of one year's service.
- 28 days paid Holiday per annum, inclusive of Bank Holidays.
- 25% Discount at all Glendola Leisure Venues.
- Annual Staff Events.
- Opportunities to innovate and contribute to the growth of your business.
Working Schedule
Office-based 40 hrs a week on a rota with shifts ranging from 9 am – 7 pm. One weekend a month on rotation, to support bookings and reservations across the Glendola estate.
If you are ready to be a part of one of the hospitality industry’s biggest success stories, it’s time to apply.
Sales employer: LM - Management & Sales
Contact Detail:
LM - Management & Sales Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the hospitality industry. You never know who might have a lead on a Sales & Reservations Coordinator role or can put in a good word for you.
✨Tip Number 2
Get social! Follow Glendola Leisure Group on social media and engage with their posts. This shows your interest and can help you stand out when applying through our website.
✨Tip Number 3
Prepare for the interview by researching the company’s venues and their unique offerings. Being knowledgeable about their iconic spots will impress the hiring team and show your passion for the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email reiterating your enthusiasm for the position can keep you fresh in their minds and demonstrate your proactive attitude.
We think you need these skills to ace Sales
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the hospitality industry. A bit of warmth and character can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application specifically for the Sales & Reservations Coordinator role. Highlight your relevant experience and skills that align with what we’re looking for, like your ability to build relationships and your organisational prowess. This shows us you’ve done your homework!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your achievements and experiences, making it easier for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Glendola Leisure and what we’re all about before hitting that submit button!
How to prepare for a job interview at LM - Management & Sales
✨Know Your Venues
Familiarise yourself with Glendola's Edinburgh venues and their unique offerings. This will not only show your enthusiasm but also help you discuss how you can enhance customer experiences through tailored reservations and bookings.
✨Showcase Your Communication Skills
As a Sales & Reservations Coordinator, communication is key. Prepare examples of how you've effectively communicated with customers or teams in the past. Highlight any situations where you went above and beyond to ensure a great experience.
✨Demonstrate Organisational Prowess
Be ready to discuss your organisational skills. Share specific strategies or tools you use to manage multiple bookings and ensure smooth operations. This will reassure them that you can handle the fast-paced environment of hospitality.
✨Emphasise Your Relationship-Building Ability
Building relationships is crucial in this role. Think of instances where you've successfully built rapport with clients or colleagues. This will illustrate your outgoing nature and ability to foster strong connections, which is vital for maximising bookings.