At a Glance
- Tasks: Provide friendly tech support for users across various devices and troubleshoot issues.
- Company: Join Lockheed Martin, a leader in innovation and technology.
- Benefits: Inclusive work environment, learning opportunities, and potential for career growth.
- Other info: Dynamic team culture with opportunities to travel and learn.
- Why this job: Make a real difference by helping others with their tech challenges.
- Qualifications: Experience in IT support and a passion for excellent customer service.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a friendly and proactive Technical Support Specialist to join our team. You will provide day-to-day support to our users, helping them with their computers, mobile devices, printers, and other technology tools. You’ll play a vital role in making sure our teams have the right technology to do their best work, whether that’s troubleshooting issues, guiding users through technical problems, or helping with the installation and maintenance of hardware and software. This is a great opportunity to be part of a supportive team where you can learn and grow in the field of IT. If you're someone who enjoys problem-solving, helping others, and working in a dynamic environment, we’d love to hear from you!
Key Responsibilities:
- Provide friendly and efficient technical support to users across a range of devices including desktops, laptops, smartphones, tablets, and printers.
- Resolve technical issues using Service Central, aiming to meet agreed SLAs.
- Assist with asset management, ensuring accurate tracking of devices and hardware.
- Support project work such as hardware and software refresh programs, helping to roll out new technologies.
- Deploy, maintain, and support iOS devices for users.
- Create and update technical documentation, including processes and procedures to ensure consistency and clarity.
- Contribute to server and network maintenance, working with the team to ensure smooth operations.
- Travel to other UK locations for on-site support when needed.
About You:
- We’re looking for someone who has experience in IT support and is passionate about delivering excellent service to others.
- You should be a great communicator, with a strong sense of teamwork and initiative.
- Previous experience in technical support or IT troubleshooting, preferably in a corporate or office environment.
- Strong customer-first approach, always putting the user experience first.
- Experience with Microsoft operating systems and supporting the Microsoft Office suite.
- A proactive, self-starter who’s eager to learn and collaborate with others.
- Familiarity with Active Directory for basic administration tasks.
- Excellent problem-solving abilities, with experience providing support both in person and remotely (via phone, chat, or remote desktop).
- Team-oriented, with the ability to work independently when required.
- Strong communication and problem-determination skills.
- A flexible "can-do" attitude and a willingness to adapt to changing needs.
- A clean driving license and willingness to travel to other UK locations if necessary.
We believe that diverse teams perform at their best and encourage applicants from all backgrounds. If you're excited about this role and have the skills we're looking for, we’d love to hear from you!
Business Environment:
Enterprise Business Services (EBS) consists of LMUK IT Services, Payroll, ESH, HR and Finance functions. With employees located throughout the UK, EBS provides UK wide support to the LMUK business areas.
IT 2nd Line Support Engineer employer: LM Careers
Lockheed Martin is an exceptional employer that fosters a supportive and inclusive work culture, making it an ideal place for IT 2nd Line Support Engineers to thrive. With a strong emphasis on employee growth and development, you will have the opportunity to enhance your technical skills while working collaboratively in a dynamic environment. Additionally, our commitment to diversity and equal opportunity ensures that every team member's unique talents are valued, creating a workplace where innovation and exceptional performance can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land IT 2nd Line Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend meetups, and join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common technical support questions and practice your answers. We recommend setting up mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled technical issues in the past. This will demonstrate your hands-on experience and ability to think on your feet.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team!
We think you need these skills to ace IT 2nd Line Support Engineer
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our friendly team.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in IT support. Mention specific skills like troubleshooting or customer service that align with what we’re looking for in the job description.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at LM Careers
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft operating systems and the Office suite. Be ready to discuss your experience with troubleshooting various devices like desktops, laptops, and mobile devices, as this will show you're prepared for the role.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've tackled technical issues in the past. Think about specific problems you solved, the steps you took, and the outcome. This will demonstrate your proactive approach and ability to think on your feet.
✨Communicate Clearly and Confidently
Since this role involves a lot of user interaction, practice explaining technical concepts in simple terms. During the interview, focus on being friendly and approachable, as this aligns with the company's emphasis on excellent customer service.
✨Be Ready to Adapt
The job description mentions a dynamic environment, so be prepared to discuss how you've adapted to changing situations in previous roles. Highlight your flexible attitude and willingness to learn new technologies, which will resonate well with the team.
