Retail Manager - Full time or job share

Overview

Vacancy title: Retail Manager – Full time or job share

Closing date: 05/02/2026, 16:00

Advertising basis: Permanent

Actual starting salary: £37,111

Salary range or pay band: HEO £37,111 to £45,378

Allowances: No

Work pattern: Full time (not suitable for candidates who wish to work on a part time or job share basis)

Group: Education, Culture and Welsh Language

Directorate: Cadw

Branch: Visitor Experience & Business Development

Location (s): Pan Wales

Purpose of post

This post reports to the Senior Commercial Manager and has line management of 2 Executive Officer and 2 Team Support staff. The role will lead on all retail matters within Cadw, developing an improved and more profitable offer to ensure the goods and services Cadw provides are commercially viable and all systems are compliant and efficient.

The post holder will oversee the team in the operation of retail across all sites, including all sales analysis, logistics of stock control and financial reports and will devise and implement a Retail Strategy for Cadw. This role will take responsibility for growing retail income for Cadw by at least 5% year on year in line with Departmental targets. The post will also play an integral part in the management of the EPoS system introduced in 2021. A strong working knowledge and experience of retail in the heritage sector would be an advantage to reflect the diverse needs of multiple sites.

Key tasks

• Managing the development and procurement of goods for resale at Cadw’s 19 staffed sites.
• Monitoring £1.3m budget spend and issuing spend forecasts, with the target to generate minimum £2.5 million retail income per year.
• Managing and delivering new income generating activities such as pop-up shops, new ranges e.g. Christmas range, online shop functionality, high end Cadw Collection range, vending machines and coffee machines.
• Meeting with suppliers, reviewing ranges, terms, developing new products and responding to product trends.
• Attending circa 5 UK trade shows per year to keep up with trends and ensure Cadw retail offer responds to customer needs.
• Devising and managing a new online shop offer and assessing systems and processes to maximise income.
• Overseeing visual merchandising guides to ensure all outlets are presented with consistency and quality, developing systems to monitor and improve.
• Undertaking Welsh Government procurement exercises, write tenders and manage supplier contracts to ensure they meet desired outcomes.
• Managing and prioritising team workload – daily/weekly as required for team of up to 6 staff.
• Contributing to specific project boards, ongoing review and improvement of current EPoS system functions and implementation of Retail Strategy.
• Producing management reports for Senior Executive Team and Board, analysing data for accurate planning and attending meetings (Inter-branch, Branch, Comms & PR).
• Regular liaison with Cadw’s sites and peer organisations so significant experience is required of working in retail across multiple sites, ideally with experience of the heritage sector and Welsh Government processes would be an advantage.
• Sound commercial awareness and knowledge of financial and business practices is necessary e.g. reporting on RoI, regular monitoring and adapting of plans to ensure income targets are reached, understanding of EPoS systems.
• Lead on the new Cadw Collection range and well as any new Cadw ranges.

Development opportunities

This is a wide-ranging role for someone with strong retail management experience ideally having responsibility for maximising retail income from multiple sites. Experience in the heritage/cultural sector would be an advantage. Candidates must have a flair for retail and a real commercial drive to improve the retail income generated at Cadw’s sites.

You will gain unique experience delivering across multiple sites, nation-wide, working with varied departments within government. On the job training and external training is offered along with structured CPD sessions and Development Plans. Promotions and lateral move opportunities are available across Welsh Government.

Other vacancy related information

CV Candidates are asked to submit a CV in order to provide evidence of experience of working in retail management across multiple sites and responsibility for generating over £2m retail income per year.

Location – South East Wales The post requires the candidate to be in Welsh Government Merthyr office at least one day per week to review products, work on EPoS system which is in Merthyr, print bar codes for sites, review product samples and meet retail team.

Other Information Applicants should have at significant experience of working in retail management across multiple sites and with responsibility of generating a minimum of £2m retail income per year. Travelling to sites is required as part of this post.

Applications are welcome from people who work full-time or as part of a job share (minimum 37 hours over 5 days with overlap). It is expected that if you apply as a job share partnership, this arrangement is in place when submitting your application and please make it clear on your application forms that you are applying as part of a job share partnership.

Merit Order

In the event of two or more candidates having the same total score, the following criteria will determine a merit order to which candidate will be appointed.

• Experience 1 – working in retail management across multiple sites with responsibility for £1m budget and generating minimum £2m retail income per year.
• Experience 3 – ability to lead on driving retail income with proven experience of devising new tactics and ideas to grow retail income across the estate.

A reserve list may be held for this opportunity. Any candidate who is successful in being offered a reserve status, will remain on the reserve list for 12 months.

Vetting level: Basic

Number of posts: 1

Contact point for further information regarding the post: cadw.hr@gov.wales

Welsh language requirements

Welsh language skills are not essential for this post, they are however desirable and will be considered if two or more candidates receive the same score at the application or interview stage.

Success Profiles and Recruitment

Welsh Government, like all other Government Departments use Success Profiles when we recruit. For each role we consider what you will need to demonstrate to be successful. It gives us the best possible chance of finding the right person for the job. It raises performance and improves diversity and inclusivity.

Behaviour 1 The selection process and stages are: Making Effective Decisions

Behaviour 2 Changing and Improving

Behaviour 3 Managing a Quality Service

Behaviour 4 Seeing the Big Picture

Evidence to provide CV, Experience questions

Experience

Experience of working in retail management across multiple sites, where the principal aim of the role is income generation. Applicants should have significant and proven ability to manage budgets of over £1m and be responsible for generating a minimum of £2m retail income per year.

Experience 2 Ability to establish and maintain effective relationships with a range of internal and external stakeholders to deliver clear retail outcomes.

Experience 3 Ability to lead on driving retail income with proven experience of devising new tactics and ideas to grow retail income across the estate.

Strength 1 Resilient

Strength 2 Problem Solver

You will be asked about your nationality and if you are legally allowed to work in the United Kingdom. This is to find out if you are eligible to apply for this vacancy. This is a requirement for working within the Civil Service.

Nationality Requirements This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

All Welsh Government staff are members of the Civil Service, and as a result are eligible for:

• Civil Service Pension Scheme
• 31 days annual leave (pro-rated for part time)
• training and development opportunities
• Cycle2Work Scheme
• Smart Working flexible working arrangement
• Green Car Scheme (subject to availability)

If you are an active Civil Service Pension member you can continue your membership throughout your employment with us.

We recruit by merit on the basis of fair and open competition. Please see the Civil Service Commission\’s recruitment principles on the Commission\’s website.

If you feel your application has not been treated in accordance with these principles and wish to make a complaint please email complaints@gov.wales. Please ensure that you refer to the vacancy reference number.

If you are not satisfied with the response you receive from the Welsh Government, you can contact the Civil Service Commission: info@csc.gov.uk.

How To Apply

All applications for this vacancy must be made using our online application system.

Unless stated otherwise in the \’Other vacancy-related information for advert\’, the Welsh Government cannot offer Visa sponsorship. Welsh Government holds a Visa sponsorship licence, but this can only be used for certain roles and this campaign does not qualify.

Applications are welcomed from people with a diverse range of lived and professional experiences. We are actively committed to becoming an increasingly diverse organisation which represents the diverse communities we serve. There are a number of Diversity networks that staff can participate in, which include the Disability Awareness and Support Staff Network; Minority Ethnic Staff Network; Mind Matters (Mental health and well-being); PRISM (LGBTI+), Women Together and the Neurodivergence Network.

If you have an impairment which prevents you from applying online, please email our recruitment team. You can:

• request an application pack in an alternative format
• request a recruitment adjustment to help you submit your application

Use the \’Apply\’ button to submit your application. You will be asked to register if you don\’t have an account or sign in if you do. Registration takes a few minutes and you will need an email address.

You should check your Application Centre regularly for updates to your application. Please also check your spam/junk folder in case any communication regarding your application and/or assessment details finds its way there.

Once you\’ve registered for an account and logged in, you\’ll be taken to the online application form. You must complete this and submit it before the deadline on the closing date. We will not consider an incomplete application form.

If you would like to apply for this vacancy in Welsh, please use the Change Language link on this page. We welcome applications in Welsh, and applications submitted in Welsh will not be treated less favourably than applications submitted in English.

Please see the candidate guidance for more information on the recruitment process.

For information on Civil Service Success Profiles please click here.

For TS to G6 recruitment schemes: When presenting your evidence, you may find it useful to consider the expectations of the grade as set out in the Grade Description as well as the main responsibilities that are essential for the role.