Business Support - Cafcass Cymru – Team Support – South Wales in Cardiff

The Welsh Government operates name‑free recruitment. The recruiting panel will not see personal information such as a candidate’s name and address during the sifting process. This policy is in line with our commitment to end bias and promote equality and diversity.

Purpose of Post

Cafcass Cymru is a Division of the Health, Care and Prevention Group within the Welsh Government. Cafcass Cymru is responsible for safeguarding and promoting the welfare of children involved in family court proceedings. Your role will provide operational support to the business support hubs in Cardiff, Swansea and Llandudno Junction, ensuring the smooth and efficient running of the operational teams.

Key Tasks

• Provide a comprehensive operational support service, including screening court applications and orders, formatting confidential documentation, drafting communications to a high standard, arranging meetings, monitoring incoming communications, filing and other administrative duties whilst working to tight timescales.
• Communicate professionally and effectively with a wide range of internal and external stakeholders including courts, Police and Social Services Departments, solicitors, social work practitioners and service users.
• Deal with sensitive telephone discussions with service users as required.
• Take responsibility for own data entry tasks and correction of erroneous inputs identified by our PowerBI system, contributing to ensuring data validity in the Cafcass Cymru case management system (IRIS) and reporting errors to provide support and guidance to colleagues.
• Contribute to the maintenance of internal records, including case related information, ensuring iShare records are complete and enabling effective compliance with Data Protection and Freedom of Information requirements.
• Ensure all confidential information is dealt with efficiently and appropriately and in line with the relevant guidance and policy documents.
• Contribute to the smooth day‑to‑day running of the office through handling, recording and distribution of mail, maintaining and issuing supplies of stationery and office materials.
• You are expected to attend your base office a minimum of twice a week.
• May be required to undertake other duties within your team to comply with corporate obligations, e.g. First Aider, Fire Warden.

Nationality Requirements

• UK nationals
• Nationals of the Republic of Ireland
• Nationals of Commonwealth countries who have the right to work in the UK
• Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre settled status under the European Union Settlement Scheme (EUSS)
• Individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Social Model of Disability

Welsh Government has adopted the social model of disability. We are committed to removing barriers in the recruitment process so all potential candidates can perform at their best, and we offer recruitment adjustments for candidates with an impairment, health condition, neuro divergence or who use British Sign Language.

Benefits

• 31 days annual leave (pro‑rated for part time)
• Training and development opportunities
• Cycle 2 Work scheme
• Smart working flexible arrangement
• Green car scheme (subject to availability)

Equality and Diversity Statement

Welsh Government is committed to becoming an increasingly diverse organisation and supports a range of diversity networks, including the Minority Ethnic Staff Network, PRISM LGBTI+ network, Women Together and the Neurodivergence Network. We provide flexible working, equal opportunities and a supportive environment for all staff.