Application Operation Engineer - Dynamics 365: Finance & Operations in Cardiff

The Welsh Government operates name-free recruitment. The recruiting panel will not see personal information such as a candidate’s name and address during the sifting process. This policy is in line with our commitment to end bias and promote equality and diversity.

Advertising basis: Permanent

A starting salary of £37,111 will be offered to the successful candidate. This is non-negotiable.

Salary range or pay band: HEO £37,111 to £45,378

Work pattern: Full time (applications are welcome from people who work part time, as part of a job share or who work full time)

Location(s): Pan Wales. ‘Pan Wales’ means the post holder can be based in any Welsh Government office, subject to business needs.

Purpose of post:

The Welsh Government delivers digital services to people and business across Wales. Led by our Chief Digital Officer, the Welsh Government is increasingly delivering more services online and has a vision of improving the lives of everyone through collaboration, innovation and better public services. To achieve this vision, the Welsh Government needs specialist digital, data and technology skills across all departments in the organisation to improve the services and policies we develop for Welsh citizens.

Team/Division Overview:

As the organisation continues to invest in and modernise its critical business systems, we are reviewing and evolving the way we support and sustain our corporate application landscape. Our focus is on building a resilient, knowledgeable, and customer-focused capability that can effectively support both current and future business needs.

We are recruiting an Application Operation Engineer to join the HR & Finance System Applications Support Team. These are exciting opportunities to support and enhance critical business systems that underpin essential services across the organisation. We are looking for motivated individuals with strong technical, analytical and problem-solving skills who are passionate about delivering reliable, high-quality application support.

The available post requires experience of supporting, testing and maintaining Microsoft Dynamics 365 applications within a production environment, including the use of MS SQL tools, incident resolution, system configuration, and the delivery of system enhancements. Knowledge of Azure DevOps is also required.

Your main day-to-day responsibilities will include:

• Deliver second- and third-line support, including investigating, replicating and resolving complex production incidents.
• Undertake configuration changes to HR and Finance applications to support issue resolution and system enhancements.
• Contribute to regression testing activities during system upgrades and patching cycles.
• Document business requirements and produce functional specifications and user guidance to support system changes.
• Provide support across the team and wider service as required, undertaking other reasonable duties and responsibilities requested by management to meet changing business needs and priorities.
• Engage with Business Process Owners to advise on and promote ERP best practice and standardised processes.
• Analyse and validate business requirements, using structured approaches such as workshops, interviews and process mapping.
• Support the delivery of change requests, ensuring alignment with Welsh Government strategies and optimisation of end-to-end HR and Finance processes.
• Collaborate with Business Support Analysts and wider stakeholders to design and deliver system and process improvements.
• Assess the impact of system and process changes on wider finance activities and accounting practices, providing constructive challenge where appropriate.
• Develop and maintain strong functional knowledge of HR and Finance systems to support users and colleagues.
• Contribute to communities of practice, sharing knowledge and supporting continuous improvement across the function.

As a member of the Digital, Data and Technology profession in Welsh Government you will have access to a range of learning and development opportunities. You will have the opportunity to work on various projects and engage with colleagues at all levels from within the profession and business areas across the organisation.

Welsh language requirements: Welsh language skills are not essential for this opportunity; you do not need Welsh language skills to apply. However, as the Welsh Government is a bilingual organisation, Welsh language skills are desirable and will be considered if two or more candidates receive the same score at the application or interview stage.

Selection Process and Stages:

Welsh Government uses Success Profiles when we recruit. For each role we consider what you will need to demonstrate to be successful. This gives us the best possible chance of finding the right person for the job.

Nationality requirements: This job is broadly open to UK nationals, nationals of the Republic of Ireland, nationals of Commonwealth countries who have the right to work in the UK, and nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS).

Social Model of Disability: Welsh Government has adopted the social model of disability, which recognises that barriers in society act to disable people who have impairments, or health conditions, who are neurodivergent or who use British Sign Language. We are committed to removing barriers in the recruitment process so that all (or potential new) staff can perform at their best.