At a Glance
- Tasks: Provide essential operational support to ensure smooth team functioning and effective communication.
- Company: Cafcass Cymru, dedicated to safeguarding children's welfare in family court proceedings.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Join a diverse team committed to equality and making an impact in North Wales.
- Why this job: Make a real difference in children's lives while gaining valuable administrative experience.
- Qualifications: Strong communication skills and ability to handle sensitive information professionally.
The predicted salary is between 27302 - 29291 £ per year.
Location: Llandudno Junction, North Wales – base office attendance minimum twice a week.
The Welsh Government operates name‑free recruitment, committed to ending bias and promoting equality and diversity.
Purpose of Post
Cafcass Cymru safeguards and promotes the welfare of children involved in family court proceedings. The Business Support team provides operational support to Practice Managers, Family Court Advisors/Family Court Social Workers and Business Support Managers across Wales.
Responsibilities
- Provide operational support, including screening court applications and orders, formatting confidential documentation and drafting high‑standard communications.
- Arrange meetings, monitor incoming communications, file documents and perform other administrative duties within tight timescales.
- Communicate professionally with internal and external stakeholders such as courts, police & social services departments, solicitors, social work practitioners and service users.
- Handle sensitive telephone discussions with service users as required.
- Manage own data‑entry tasks, correct erroneous inputs identified by the PowerBI system and support colleagues with data validity in the Cafcass Cymru case‑management system (IRIS).
- Maintain internal records, including case‑related information, ensuring iShare records are complete and compliant with Data Protection and Freedom of Information requirements.
- Ensure confidential information is handled efficiently and appropriately in line with guidance and policy documents.
- Support day‑to‑day office operations by handling, recording and distributing mail and maintaining stationery and office supplies.
- Execute additional duties within the team to comply with corporate obligations, such as First Aider or Fire Warden roles.
Work Pattern and Salary
Full time. Salary: £27,302 to £29,291 (TS pay scale, minimum band). Salary is non‑negotiable.
Number of Posts
2
Vetting Level
Basic
Welsh Language Requirement
Welsh language skills are not essential for this post, but are desirable and will be considered if two or more candidates receive the same score at the application or interview stage.
Business Support - Cafcass Cymru – Team Support – North Wales employer: Llywodraeth Cymru / Welsh Government
Cafcass Cymru is an exceptional employer dedicated to safeguarding the welfare of children, offering a supportive work environment in Llandudno Junction, North Wales. With a strong commitment to equality and diversity, employees benefit from a collaborative culture that encourages professional growth and development, alongside opportunities to engage in meaningful work that makes a real difference in the community. The organisation values its staff by providing essential training and support, ensuring that every team member can thrive in their role while contributing to the vital mission of promoting children's welfare.
Contact Details:
Llywodraeth Cymru / Welsh Government Recruitment Team
