Operations & Lead Housekeeper – Boutique Stays (Chessington) in London

Pay: £30,000.00-£38,000.00 per year. This is a hands-on role in a small portfolio of high-end boutique accommodation in the Chessington area. We are looking for an Operations & Lead Housekeeper to take full ownership of day-to-day operations, including cleaning, laundry, ironing, basic maintenance, weekend work, and occasional out-of-hours guest communication. There is a base salary of £16,200 (£1,350 per month) and then a share of revenue (also paid monthly). Good performance, ownership and care for customer will increase pay.

• Personally clean and prepare two accommodation units to a high standard.
• Manage laundry, ironing, linen organisation, and keep the laundry room tidy.
• Order new linen and supplies proactively.
• Carry out basic maintenance and repairs and arrange specialist contractors when needed.
• Find, manage, schedule, and quality-check part-time cleaner(s) as required.
• Ensure cleaning standards are maintained across all units and step in when cover is needed.
• Handle all guest messaging, including politely requesting Google reviews. Ensure smooth guest check-ins, stays, and departures.

This is not a 9–5, Monday–Friday role. Workload is seasonal: summer is significantly busier than winter. Holiday time cannot usually be taken during busy periods and should be planned for quieter months. There will be quieter days with no changeovers, where you may work from home handling guest messages and admin. Weekend availability is essential (weekends are almost always booked). Occasional out-of-hours messages or urgent calls may be required.

• Lives locally to Chessington (or very close by).
• Own car required.
• Experience in housekeeping, hospitality, or property operations.
• Comfortable with hands-on cleaning and physical work.
• Confident organising and managing other cleaners.
• Organised, reliable, and able to work independently.

Please do not apply if you do not meet these requirements.

• Takes pride in making spaces look flawless, welcoming, and beautifully presented.
• Loves making guests feel comfortable, relaxed, and genuinely cared for.
• Is kind, sincere, and a great fit for a small, friendly team culture.
• Is reliable, punctual, and proactive, with the confidence to take initiative.
• Enjoys responsibility and ownership rather than rigid routines.
• Looking for a long-term role, not casual or temporary work.

Typically 25–35 hours per week (varies with bookings). Flexible working pattern depending on occupancy. Competitive salary reflecting responsibility and hands-on nature of the role. This role suits someone who values flexibility, ownership, and high standards rather than fixed office hours. Please only apply if you are comfortable with all aspects described above.

If this role sounds like a good fit, we’d love to hear from you. We offer a paid trial with immediate start, giving you the opportunity to experience the role firsthand and ensure it’s the right fit for both sides. Thank you for taking the time to read the advert — we look forward to reviewing your application.