At a Glance
- Tasks: Lead daily operations, manage staff, and ensure top-notch patient care.
- Company: Broom Leys Surgery, a supportive and innovative primary care practice.
- Benefits: Competitive salary, NHS pension, 25 days leave, and professional development.
- Other info: Dynamic environment with opportunities for cultural change and service improvement.
- Why this job: Join a friendly team making a real difference in community health.
- Qualifications: 3+ years management experience in NHS primary care and strong leadership skills.
The predicted salary is between 40000 - 50000 £ per year.
Broom Leys Surgery is seeking a full time experienced and enthusiastic Operations Manager to join our forward-thinking and supportive practice.
About Us
We are a patient-focused surgery, dedicated to delivering high-quality primary care to our local community. Our team prides itself on creating a collaborative and supportive environment, where innovation and excellent patient care are at the heart of everything we do. We are a supportive and friendly team with a patient focused ethos, our team includes 1 Partner, 4 Salaried GPs, 2 Practice Pharmacists, 1 Advanced Care Practitioner, 2 Advanced Nurse Practitioners, 2 Nurses, 1 Nurse Associate, 1 Assistant Practitioner, 2 Healthcare assistants and excellent support staff. We are an active member of our local Primary Care Network (PCN) and are dedicated to supporting staff wellbeing. Our Practice has approximately 8,800 patients; we are repeatedly high-quality target achievers (QOF and Enhanced Services) and are paper light.
The Role
We are looking for a highly motivated and proactive Operations Manager to join our team to work closely with the Practice Manager and GP Partner. You will take the lead on the day-to-day operational efficiency of the surgery. This is a hands-on management role that requires strong problem-solving, team leadership, and a focus on continuous improvement.
Key Responsibilities
- Operational Leadership: Oversee the smooth day-to-day running of the practice, ensuring appointment systems and patient access meet demand.
- HR & Workforce Management: Line manage the administrative teams and support the clinical team. Oversee staff rotas, recruitment, onboarding, appraisals, and training.
- Governance & Compliance: Ensure full compliance with CQC regulations, UK GDPR, and Health & Safety legislation.
- IT & Systems Management: Oversee practice clinical systems, and digital telephony, troubleshooting issues and optimising usage.
- Quality & Patient Experience: Lead patient engagement, oversee the Patient Participation Group (PPG), and assist in managing patient feedback and complaints.
About You
Experience: Minimum 3 years of management experience, ideally as an Operations Manager or Assistant Practice Manager within NHS primary care.
Skills: Strong leadership, excellent communication, and IT literacy (including proficiency with SystmOne, Abtrace, AccuRx, and MS Office).
Knowledge: Understanding of QOF, PCN funding, and CQC compliance standards.
Attributes: Proactive, organised, and capable of leading cultural change and service improvement.
What We Offer
- Competitive salary dependent on experience, plus NHS Pension Scheme
- 25 days annual leave plus bank holidays
- A supportive, collaborative, and innovative working environment
- Opportunities for continuous professional development and training
Operations Manager – Broom Leys Surgery in Coalville employer: Llrlmc
Oakham Medical Practice & MOSS is an exceptional employer, offering a supportive and dynamic work environment in the picturesque county of Rutland. With a strong focus on employee growth through training opportunities for GP specialist trainees and a commitment to clinical governance, we ensure that our team thrives both professionally and personally. Our financially healthy partnership model, combined with the area's high quality of life and local amenities, makes this an ideal place for GPs seeking a meaningful and rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager – Broom Leys Surgery in Coalville
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Llrlmc.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Llrlmc.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Llrlmc, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Operations Manager – Broom Leys Surgery in Coalville
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Llrlmc.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Llrlmc.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Llrlmc. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Llrlmc. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Llrlmc
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Llrlmc’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
