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- Tasks: Provide exceptional customer support and help clients manage their finances.
- Company: Join Lloyds Bank, a leading banking institution with a focus on inclusion.
- Benefits: Enjoy a competitive salary, comprehensive benefits, and growth opportunities.
- Why this job: Make a real difference in customers' lives while transitioning to remote work.
- Qualifications: People-oriented with a passion for helping others.
- Other info: Dynamic role with valuable career development in a supportive environment.
The predicted salary is between 28800 - 42000 £ per year.
A leading banking institution in Swansea is seeking a Customer Support representative to offer outstanding service to customers in branches. This full-time role involves 35 hours of work per week, providing direct support and transitioning into remote service as needed. The ideal candidate is a people-oriented individual ready to help customers manage their finances. With a strong emphasis on inclusion and valuable growth opportunities, this position also includes a competitive salary and a comprehensive benefits package.
Customer Support Specialist - Branch to Remote Growth in Swansea employer: Lloyd's
Contact Detail:
Lloyd's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist - Branch to Remote Growth in Swansea
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Lloyds Bank on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common customer support scenarios. We want to show how we handle tricky situations with ease and keep that customer satisfaction high!
✨Tip Number 3
Show off our people skills! During interviews, let’s share stories that highlight our ability to connect with customers and solve their problems. It’s all about making that personal touch!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our application to match what Lloyds Bank is looking for!
We think you need these skills to ace Customer Support Specialist - Branch to Remote Growth in Swansea
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Support Specialist role. Highlight any previous customer service experience and how you’ve helped customers in the past.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about helping customers and how you can contribute to our team at Lloyds Bank. Keep it friendly and professional.
Showcase Your People Skills: Since this role is all about supporting customers, make sure to emphasise your people skills in your application. Share examples of how you've successfully resolved customer issues or improved their experience.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s straightforward and ensures your application gets to the right place quickly!
How to prepare for a job interview at Lloyd's
✨Know Your Customer Support Basics
Before the interview, brush up on key customer support principles. Understand common banking queries and how to handle them effectively. This will show that you're not just a people person but also knowledgeable about the industry.
✨Showcase Your People Skills
Prepare examples of how you've successfully helped customers in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will highlight your ability to connect with customers and resolve their issues.
✨Research Lloyds Bank
Familiarise yourself with Lloyds Bank's values, mission, and recent news. This will help you tailor your answers to align with their culture and demonstrate your genuine interest in the company.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of the interview. Inquire about the transition to remote service or opportunities for growth within the company. This shows your enthusiasm for the role and your long-term commitment.
