At a Glance
- Tasks: Review and assess operational resilience submissions, providing evidence-based recommendations.
- Company: Lloyd’s, the world’s leading insurance and reinsurance marketplace.
- Benefits: Flexible working, generous pension, healthcare, and professional development support.
- Other info: Join a diverse team focused on empowerment and continuous growth.
- Why this job: Influence the resilience of a global marketplace and shape future risk understanding.
- Qualifications: Experience in operational/cyber resilience and strong communication skills.
The predicted salary is between 60000 - 75000 £ per year.
Lloyd’s is the world’s leading insurance and reinsurance marketplace. We share the collective intelligence and risk sharing expertise of the market’s brightest minds, working together for a braver world. Our role is to inspire courage, so tomorrow’s progress isn’t limited by today’s risks. Our shared values: we are brave; we are stronger together; we do the right thing; guide what we do and how we act. If you share our values and our passion to build a future that’s more sustainable, resilient and inclusive, you’ll find a home at Lloyd’s – build a braver future with us.
We are looking for a Market Operational Resilience Manager for a 12 Month FTC / Secondment to help us strengthen the resilience of the Lloyd’s market. This is your opportunity to influence how risk is understood, assessed and acted on across a global marketplace.
What you’ll be doing:
- Review and assess operational and cyber resilience submissions from managing agents
- Identify strengths, gaps and emerging risks across the market
- Provide clear, evidence-based recommendations on where oversight should focus
- Shape and deliver reporting for senior governance forums
- Support and sometimes lead conversations with market stakeholders
- Contribute to market-wide initiatives, including scenario exercises and resilience surveys
- Build strong relationships across Markets and Operations to ensure consistent, effective oversight
Because this role matters, your work will directly influence how resilient the Lloyd’s market is today – and how it evolves tomorrow.
What you’ll bring:
We’re interested in people who think clearly, communicate openly and act with integrity.
Experience:
- A strong background in operational and/or cyber resilience
- Experience working with risk, governance or regulatory frameworks
- Confidence engaging with senior stakeholders and providing challenge where needed
- Ability to interpret complex information and turn it into clear recommendations
Knowledge:
- Understanding of resilience frameworks and good practice
- Awareness of insurance or financial services risk drivers
- Knowledge of governance, regulatory expectations and market dynamics
Skills:
- You listen, question and get to the heart of an issue
- You influence and collaborate to reach the right outcome
- You make balanced, risk-aware decisions
- You adapt your style to different situations and people
And importantly, you’re curious. You want to understand how things work – and how they can work better.
What you’ll get:
We’re building a Lloyd’s that reflects the global markets we serve. That means creating an environment where everyone can thrive.
- A role where your voice is heard and your expertise matters
- Exposure to senior stakeholders across the Lloyd’s market
- Opportunities to shape market-wide resilience thinking
- A culture built on openness, integrity, focus and empowerment
- Ongoing support for your development and growth
Diversity and inclusion are a focus for us – Lloyd’s aim is to build a diverse, inclusive environment that reflects the global markets we work in. One where everyone is treated with dignity and respect to achieve their full potential. In practice, this means we are positive and inclusive about making workplace adjustments, we offer regular health and wellbeing programmes, diversity and inclusion training, employee networks, mentoring and volunteering opportunities as well as investment into your professional development.
We understand that our work/life balance is important to us all and that a hybrid of working from the office and home can offer a great level of flexibility. Flexible working forms part of a total reward approach which offers a host of other benefits over and above the standard offering (generous pension, healthcare, wellbeing etc). These include financial support for training, education & development, a benefit allowance (to spend on our flexible benefits such as gym membership, dental insurance, extra holiday or to partake in our cycle to work scheme), employee recognition scheme and various employee discount schemes.
By choosing Lloyd's, you'll be part of a team that brings together the best minds in the industry, and together with our underwriters and brokers, we create innovative, responsive solutions allowing us to share risk and solve complex problems.
Operational Resilience Manager - 12 month FTC / Secondment employer: Lloyd's
Lloyd's is an exceptional employer that champions a culture of openness, integrity, and empowerment, making it an ideal place for professionals seeking to make a meaningful impact in the insurance and reinsurance marketplace. With a strong commitment to diversity and inclusion, employees benefit from ongoing development opportunities, flexible working arrangements, and a supportive environment that values their contributions. Join us at Lloyd's to collaborate with industry leaders and help shape a resilient future for the global market.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Resilience Manager - 12 month FTC / Secondment
✨Tap into Local Agencies
For temporary roles like the one at Lloyd's, don't overlook local recruitment agencies that specialise in the insurance sector. They often have inside info on your local market and can help you get your foot in the door quicker!
✨Seasonal Opportunities Are Gold
Insurance companies often ramp up staffing for specific seasons, especially during peak times like annual policy renewals. Keep an eye out for those temporary gigs and be ready to jump in. Make sure you’re on our website regularly to catch those listings!
✨Network with Industry Pros
Join insurance-focused online platforms and forums to connect with professionals who can share insider tips about temporary roles. Attend local industry meetups or workshops to widen your network; sometimes it’s all about who you know!
✨Showcase Your Flexibility
For temp roles, employers are often looking for candidates who can hit the ground running. Highlight any previous experience you have in fast-paced environments on your profile or during interviews, so Lloyd's knows you can adapt quickly to their needs!
We think you need these skills to ace Operational Resilience Manager - 12 month FTC / Secondment
Some tips for your application 🫡
Highlight Relevant Certifications:In the insurance world, having the right qualifications can set you apart. If you've got any certifications like Cert CII or other relevant credentials, make sure they're front and centre on your CV. It shows you're committed to the industry and ready to hit the ground running!
Showcase Your Customer Service Skills:Insurance is all about helping clients through tricky times. Use your application to mention your previous customer service experience or soft skills like problem-solving and empathy. These are crucial for any temporary role in the insurance sector, so don’t shy away from flexing these muscles!
Tailor Your CV for the Temp Role:For a temporary position, it's all about demonstrating your ability to adapt quickly. Tailor your CV to highlight experiences that show you can jump in and make an impact immediately. Mention short projects, freelance gigs, or any fast-paced roles that show you thrive in dynamic environments.
Be Clear About Availability:In your cover letter, clearly state your availability for the temporary role. Since this is a short-term gig, emphasising your flexibility and readiness to start immediately can really catch Lloyd's's eye. Remember, they need someone who can fit right in, so make it easy for them to see you as that person!
How to prepare for a job interview at Lloyd's
✨Master the Basics of Underwriting
Since you're aiming for a temporary role in insurance, brush up on the basic principles of underwriting. Be ready to discuss how you would assess risks and make simple decisions on policy issuance, as these are likely to come up in technical questions.
✨Familiarise Yourself with Relevant Regulations
Insurance is heavily regulated, so it helps to be familiar with key regulations that affect the industry. Bring up any specific legislation you're aware of and how it could impact your work at Lloyd's. This shows you're engaged and knowledgeable.
✨Highlight Your Flexibility
As it's a temporary position, it's crucial to stress your adaptability. Talk about previous experiences where you had to pick up new tasks quickly or adjust to changing needs. Employers will appreciate your willingness to jump in and get the job done without a long onboarding process.
✨Prepare to Discuss Claims Processing
Be ready to dive into discussions around claims processing, as this might be a big part of your role. Bring along examples of how you've approached problem-solving in past roles, especially if you've dealt with customer claims or insurance queries before. It's a great way to show your relevant experience.
