Manager, Market Oversight Strategy (Operational Risks)

Lloyd’s is the world’s leading insurance and reinsurance marketplace. We share the collective intelligence and risk sharing expertise of the market’s brightest minds, working together for a braver world. Our role is to inspire courage, so tomorrow’s progress isn’t limited by today’s risks. Our shared values: we are brave; we are stronger together; we do the right thing; guide what we do and how we act. If you share our values and our passion to build a future that’s more sustainable, resilient and inclusive, you’ll find a home at Lloyd’s – build a braver future with us.

The opportunity: This is your chance to shape how Lloyd’s oversees operational risk across the market. As a Manager in Market Oversight Strategy, you’ll help drive the future of our Principles Based Oversight (PBO) framework. You’ll bring a forward-looking view of risk, influence how we adapt to change, and ensure our oversight stays effective, efficient and aligned to strategy. You won’t just analyse risk. You’ll shape how we respond to it.

What you’ll be doing:

• You’ll work at the centre of our oversight strategy, connecting insight, people and action.
• Build a forward-looking view of operational risk across the market.
• Guide how oversight evolves in response to emerging risks, regulation and market change.
• Partner with teams across Claims, Customer Outcomes, Operational Resilience, Governance, Financial Crime and Culture.
• Champion a joined-up, risk-based approach to oversight across Lloyd’s.
• Provide clear views on the effectiveness of oversight principles, with recommendations to improve.
• Lead thinking on key thematic risks, taking a proactive and strategic approach.
• Influence senior stakeholders and build strong relationships across the market.
• Represent Market Oversight Strategy in major strategic initiatives.
• Engage confidently with external stakeholders, including regulators.

You’ll help connect the dots across the market—and shape what comes next.

What you’ll bring: We’re looking for someone who is curious, credible and ready to challenge thinking.

• Strong experience working across first or second line managing operational or conduct related risks within general insurance.
• A solid understanding of risk management frameworks or strategy.
• The ability to translate complex risk into clear, practical insight.
• Strong influencing skills—you can bring people with you.
• A proactive mindset with the ability to navigate ambiguity and drive outcomes.
• A collaborative approach, with a focus on shared success.

Above all, you’re someone who wants to make a difference—and isn’t afraid to speak up.

How you’ll lead: You’ll help create a culture where people feel confident, supported and heard.

• Be open. Encourage new ideas and challenge the status quo.
• Stay focused. Prioritise what matters and deliver with impact.
• Act with integrity. Build trust through clear, transparent decisions.
• Empower others. Share your knowledge and create space for others to succeed.

Diversity and inclusion are a focus for us – Lloyd’s aim is to build a diverse, inclusive environment that reflects the global markets we work in. One where everyone is treated with dignity and respect to achieve their full potential. In practice, this means we are positive and inclusive about making workplace adjustments, we offer regular health and wellbeing programmes, diversity and inclusion training, employee networks, mentoring and volunteering opportunities as well as investment into your professional development.

We understand that our work/life balance is important to us all and that a hybrid of working from the office and home can offer a great level of flexibility. Flexible working forms part of a total reward approach which offers a host of other benefits over and above the standard offering (generous pension, healthcare, wellbeing etc). These include financial support for training, education & development, a benefit allowance (to spend on our flexible benefits such as gym membership, dental insurance, extra holiday or to partake in our cycle to work scheme), employee recognition scheme and various employee discount schemes.

By choosing Lloyd's, you'll be part of a team that brings together the best minds in the industry, and together with our underwriters and brokers, we create innovative, responsive solutions allowing us to share risk and solve complex problems.