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- Tasks: Review and maintain processes for organisational service capabilities and engage with stakeholders.
- Company: Lloyd’s, the world’s leading insurance and reinsurance marketplace.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Join us to build a braver future and tackle real-world challenges.
- Qualifications: Knowledge of risk management and experience in operational resilience projects.
- Other info: Dynamic environment with opportunities to work with senior stakeholders.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Lloyd’s is the world’s leading insurance and reinsurance marketplace. We share the collective intelligence and risk sharing expertise of the market’s brightest minds, working together for a braver world. Our role is to inspire courage, so tomorrow’s progress isn’t limited by today’s risks. Our shared values: we are brave; we are stronger together; we do the right thing; guide what we do and how we act. If you share our values and our passion to build a future that’s more sustainable, resilient and inclusive, you’ll find a home at Lloyd’s – build a braver future with us.
Lloyd’s are recruiting a Service Analyst who will review and maintain processes and procedures for organisational service capabilities ensuring alignment to resilience and recovery objectives and engage with stakeholders to identify core risks to critical business services and collaboratively identify mitigating solutions.
Principal Accountabilities- Maintain processes and procedures for the organisation's services, ensuring they remain aligned with business drivers and critical functions.
- Assist management teams in creating service and data models for central services, including interaction points with market customers.
- Support annual scenario testing activities, ensuring service information and areas for improvement are considered in the outcomes.
- Collaborate with team members to review operational plans and Important Business Service assessments to identify key risks.
- Monitor known issues and resilience gaps, ensuring closure plans are thoroughly reviewed and documented.
- Assist business stakeholders in identifying appropriate mitigations for key risks.
- Own and publish Operational Resilience and service reports, including executive scorecards.
- Continuously analyse data and service reports to identify new risks and issues for key business capabilities.
- Conversant with the UK Regulators’ consultation papers on Operational Resilience.
- Understanding of the Lloyd’s market desirable but not essential.
- Knowledge of risk management principles.
- Demonstrable track record of Business Continuity or Operational resilience work.
- Experience in developing resilience projects and implementation across multiple stakeholder groups.
- Experience in managing senior stakeholders including challenging or unsupportive stakeholders.
- Experience in dealing with regulatory communication and negotiation.
- Relationship management skills, able to deal with people at all levels including C Suite.
- Able to take complex issues and derive appropriate solutions.
- Embrace new technologies and practices, evaluating their appropriateness and implementing where necessary.
Service Analyst in London employer: Lloyd's
Contact Detail:
Lloyd's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Analyst in London
✨Tip Number 1
Network like a pro! Reach out to people in the Lloyd’s market or those who work as Service Analysts. A casual chat can lead to insider info about job openings and company culture that you won’t find on the website.
✨Tip Number 2
Prepare for interviews by diving deep into Lloyd’s values and mission. Show how your experience aligns with their focus on resilience and collaboration. We want to see that you’re not just a fit for the role, but for the company culture too!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you note to express your appreciation. It keeps you on their radar and shows you’re genuinely interested in the position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and keen to join the team at Lloyd’s. Let’s get you that Service Analyst role!
We think you need these skills to ace Service Analyst in London
Some tips for your application 🫡
Show Your Passion for Resilience: When writing your application, let your enthusiasm for operational resilience shine through. Share specific examples of how you've tackled challenges in the past and how they align with our mission to build a braver future.
Tailor Your Experience: Make sure to highlight your relevant experience in business continuity and risk management. We want to see how your skills can contribute to our goals, so don’t be shy about showcasing your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your experiences and avoid jargon unless it’s necessary. We appreciate clarity as much as you do!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Lloyd's
✨Know Your Stuff
Make sure you’re well-versed in the principles of operational resilience and risk management. Familiarise yourself with Lloyd’s values and how they align with your own experiences. This will help you demonstrate that you’re not just a fit for the role, but also for the company culture.
✨Showcase Your Experience
Prepare specific examples from your past work that highlight your experience in business continuity and operational resilience. Be ready to discuss how you've managed senior stakeholders and navigated challenging situations, as this will show your ability to handle the complexities of the role.
✨Engage with Stakeholders
Think about how you would approach engaging with various stakeholders. Prepare to discuss strategies for identifying core risks and collaborating on solutions. This shows that you understand the importance of teamwork and communication in achieving organisational goals.
✨Ask Insightful Questions
Prepare thoughtful questions about Lloyd’s operational resilience initiatives and how they measure success. This not only demonstrates your interest in the role but also gives you a chance to assess if the company aligns with your career aspirations and values.
