Product Designer (12 Month Fixed-Term Contract) in London

Requirements

• Demonstrable experience designing end-to-end product experiences, from early discovery and problem framing through to detailed interaction design and delivery.
• Strong capability to work within complex domains, translating ambiguity into clear, structured customer journeys, information architectures, and interaction models.
• Strong UX and UI craft – you can move seamlessly from structure and flow into high-quality interface design that feels considered and coherent.
• Experience working across the full design lifecycle, using research, data, and iteration to shape and refine solutions.
• Clear understanding of web standards, accessibility, and inclusive design, and why this matters in products customers rely on daily.
• Proactive in using AI-assisted tools and workflows to improve design quality, speed, and exploration - and actively pushing beyond current ways of working.
• A strong systems-thinking mindset, with the ability to bring clarity to complex problems and communicate them effectively to others.
• Ability to hold a high bar for quality and craft, knowing what good looks like and consistently raising standards across your work.
• Comfortable working in a cross-functional environment, collaborating closely with product, engineering, and research to deliver outcomes.
• (Desirable) Experience designing within business or commercial banking/financial services/fintech.
• (Desirable) Experience in actively contributing to design systems, particularly where complexity and scalability are key.
• (Desirable) Experience facilitating discovery, alignment, or modelling workshops to bring clarity to ambiguous problem spaces.
• (Desirable) Ability to work at multiple levels of abstraction, from high-level system thinking through to detailed interaction design.
• (Desirable) Mentoring or supporting others in developing systems thinking, interaction design, or design quality.

What the job involves

• Designing end-to-end experiences from early discovery and problem framing through to detailed interaction design and delivery.
• Working across complex, high-dependency domains, shaping how customers navigate tasks such as managing roles, permissions, and business operations.
• Translating complex business processes and rules into clear, structured user flows, information architectures, and intuitive interaction patterns.
• Bringing systemic thinking into everyday design work and exploring unintended consequences to ensure seamless experience.
• Actively using and shaping AI-assisted design workflows to accelerate exploration, improve quality, and push how design is done.
• Using research, insight, and data to iterate and refine designs, balancing customer needs with business and regulatory constraints.
• Championing accessibility, inclusion, and high-quality craft, ensuring experiences are usable, reliable, and built to a high standard.
• Collaborating closely with product, engineering, data, and research to define problems, explore solutions, and deliver high-quality outcomes.
• Creating low- to high-fidelity designs and prototypes that communicate intent clearly and are ready for build.
• Applying and evolving design systems and patterns, ensuring consistency while adapting to complex use cases.
• Continuously raising the bar for clarity, simplicity, and design quality through evidenced examples.