Head of Enterprise Architecture (Lloyds Living) in London

Reports To: Chief Technology Officer

Overview

The Head of Enterprise Architecture (EA) defines, oversees, and delivers the organisation’s EA strategy to align business objectives with technology execution. This role leads a multidisciplinary team of Enterprise Architects, Solution Architects, and Process Engineers to develop cohesive architecture blueprints and process maps across business units, ensuring that business capabilities, processes, applications, data, and technology landscapes are well-organised and maintained to support transformation and operational effectiveness. The role embeds architecture governance and enables effective decision-making through standards and artefacts that shape delivery and technology investment outcomes.

Responsibilities

• Define and develop the organisation’s Enterprise Architecture strategy, principles, and target state.
• Establish and govern architecture frameworks, standards, and guidelines across business and technology domains.
• Ensure consistency between business strategy, operating models, and technology roadmaps.
• Lead architecture governance forums, including design authorities and review boards.
• Provide strategic direction and oversight for major transformation programmes and investments.
• Lead and cultivate a high-performing group of Enterprise Architects, Solution Architects, and Process Engineers.
• Define clear roles, responsibilities, and career pathways for architecture and process fields.
• Foster collaboration between architecture, delivery, product, and business teams.
• Develop organisational expertise in architectural thinking, modelling, and process improvement.
• Mentor and act as primary contact for complex architectural challenges that present blocking issues.
• Manage the development and upkeep of enterprise architecture artefacts (e.g., business capability models, application and data architectures, technology landscapes, integration patterns and standards).
• Lead creation of detailed process map libraries spanning business units; ensure uniformity, accessibility, and oversight.
• Ensure architecture and process models remain up-to-date and aligned with operational practices; promote re-use and standardization of patterns.
• Partner with Product, Data & Insights, Agile Delivery, Risk, and Technology leadership to align architecture with delivery portfolios.
• Ensure solution designs adhere to enterprise standards while enabling fast and flexible delivery; support prioritisation and sequencing through capability and dependency mapping.
• Establish architecture governance processes to ensure compliance with standards and strategic direction.
• Provide architectural assurance for major programmes, including design reviews and risk assessment; assist with regulatory, risk, and compliance initiatives through clear architecture and process documentation.
• Enable better decision-making through data-driven architecture insights and reporting.
• Act as a trusted advisor to executive and senior collaborators on enterprise architecture and transformation; communicate complex concepts clearly to technical and non-technical audiences.

Benefits

• A generous holiday allowance: minimum of 22 days, rising to 30 days with service/grade.
• Flexible working arrangements to suit location and working hours.
• Family leave: maternity, adoption, and paternity provisions as described by policy.
• Flex cash: 4% of basic salary selectable for benefits or cash top-up.
• Health insurance: private medical benefit including accommodation, nursing care, and specialist advice.
• Colleague offers: discounts on various items; share with up to ten family members or friends.
• Financial products: access to discounted banking products, insurance, and loans.
• Share plans: participation in Sharematch with company matching; option to participate in Sharesave.
• Pension: automatic enrolment in pension scheme with investment choice options.

Qualifications & Experience

• Demonstrated experience in a senior Enterprise Architecture leadership position within a complex organisation.
• Proven background in business process modelling and large-scale process improvement.
• Ability to balance critical thinking with pragmatic execution.
• Comprehensive knowledge of enterprise architecture frameworks (e.g., TOGAF) and modelling techniques.
• Experience working with EA and process modelling tools.
• Strong track record of building and leading architecture and/or process engineering teams.
• Strong understanding of how architecture supports Agile and product-led delivery models.
• Experience producing and controlling architecture artefacts across business, application, data, and technology layers.
• Excellent collaborator management and influencing skills at executive level.