Head of Commercial Strategy in London

If you’re motivated by shaping strategy and seeing it land in commercial results, this role puts you at the centre of it. You’ll lead how we identify growth opportunities, invest for impact, and track performance across our Business Banking segment, working closely with senior leaders to deliver sustainable, client‑focused growth.

This is a high-impact leadership role shaping the commercial strategy for our Business Banking segment. You’ll set direction on where we grow, how we invest, and how we deliver value for clients. Working closely with Product, Finance, Data and Digital, you’ll turn insight into a clear commercial plan, drive actions to achieve the plan, influence priority of investment decisions and track commercial outcomes against the plan.

If you enjoy combining strategy, data and commercial performance to drive growth at scale, this is a key role with real influence.

• Own the commercial strategy, plan and priorities for the Business Banking segment.
• Own and track delivery of the commercial plan, including milestones, risks, actions and dependencies.
• Partner with Finance and Product teams to manage P&L performance, revenue and profitability drivers.
• Define priority sub-segments, sectors and growth opportunities using client and market insight, looking at client level profitability and lifetime value.
• Lead needs‑based segmentation to identify growth areas and priority sub‑segments.
• Shape and prioritise investment cases based on return, impact and feasibility.
• Influence senior leaders and align teams to deliver growth while meeting risk and regulatory expectations.

Benefits

• A generous holiday allowance: You’ll be eligible for a minimum of 22 days holiday (excluding bank holidays), rising to 30 days based on length of service and grade.
• A flexible way of working: Whether you want flexibility over your location or when you log on, together we can create an approach that works for you and for the business.
• Family leave: Up to 63 weeks of maternity or adoption leave. Statutory maternity or adoption pay is available for 39 weeks, and 20 weeks will be enhanced to the equivalent of full pay. Partners can have six weeks of fully paid paternity leave.
• Flex cash: This is 4% of your basic salary and can be used to spend on the benefits of your choice, or you can choose to take it as a cash top up in your monthly salary.
• Health insurance: Our company funded Private Medical Benefit provides all colleagues with access to good quality medical care, including accommodation, nursing care and specialist advice.
• Colleague Offers: Get discounts on everything from electrical items to cinema tickets and weekly food shopping. You can share this benefit with up to ten family members or friends.
• Financial products: Take advantage of our great financial products, some at a discounted rate, including current accounts, home and car insurance and loans.
• Share plans: Participate in Sharematch and receive matching shares of up to £45 a month from the company, and you can choose to participate in Sharesave, our combined savings and share option plan.
• Pension: We offer a generous pension plan, with all joiners being automatically enrolled in our ‘Your Tomorrow’ scheme. You can decide how much you save and get a say in where your contributions are invested.

Qualifications

• Confident using data and insight, fluent with AI-enabled financial analysis.
• Experience using client, market and financial insight to define sub-segments, measure customer level profitability and lifetime value.
• Strategic and commercial leadership, with the ability to influence enterprise‑level strategy and translate it into clear, prioritised plans that deliver measurable commercial results.
• Strong commercial and financial acumen, including knowledge of balance sheet and non‑balance‑sheet income drivers, profitability and value creation, with experience in forecasting, commercial planning leading to prioritisation of actions and investment decisions.
• Actively promotes diversity and inclusion, while developing and progressing talent.
• Proven ability to build, lead and develop high‑performing teams. Drives a strong performance culture focused on customer outcomes, sustainable growth, effective risk management, and inclusive talent development.
• Proven ability to influence senior leaders and deliver outcomes in complex, matrixed and regulated environments.
• Experience managing commercial performance within Financial Services, preferably in SME or commercial banking.

We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.