At a Glance
- Tasks: Provide face-to-face support to customers and help them navigate important banking moments.
- Company: Join Lloyds Banking Group, a leader in customer service and support.
- Benefits: Enjoy a competitive salary, generous pension, private medical benefits, and more.
- Other info: Opportunities for career growth across various roles within the Group.
- Why this job: Make a real difference in people's lives while developing your career in banking.
- Qualifications: 12 months of customer service experience and a caring, adaptable attitude.
The predicted salary is between 27100 - 27100 £ per year.
Role Overview: You’ll start your journey in one of our branches, providing face‑to‑face support to customers. While you’ll handle everyday banking tasks, the heart of the role is helping people through important moments – offering reassurance, guidance and practical support. This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking.
Responsibilities:
- Adapt to different customer needs, promote and support digital services.
- Help customers use online and mobile banking independently.
- Recognise opportunities to connect customers with the right products and services.
- Collaborate closely with colleagues to ensure customer needs are met.
Qualifications & Skills:
- Minimum of 12 months customer service experience.
- Calm under pressure, adaptable, and empathetic.
- Honest, genuine, caring about helping people with their finances.
- Ability to build relationships quickly to give customers a fantastic experience.
- Commitment to deliver on promises and go above and beyond for customers.
- Team player collaborating with colleagues.
Career Development: As you grow, you may progress into other roles across the Group, including supporting customers by phone, online, or through channels like web chat, video or social media. We also offer a wide range of career opportunities in Digital, Operations, Fraud, Financial Planning and leadership roles.
Diversity & Inclusion: We are disability confident and committed to building a workforce that reflects the diversity of the customers and communities we serve.
Benefits:
- Generous pension contribution up to 15%.
- Annual performance‑related bonus.
- Private medical benefit with BUPA.
- Share schemes.
- Discounted shopping and lifestyle benefits.
- 22 days’ holiday (increases over time) plus bank holidays, pro‑rated for part‑time roles.
- Well‑being initiatives and generous parental leave policies.
- Annual salary review on 1 April.
Working Hours & Salary: 35 hours a week, including Saturdays. Full‑time pattern with potential adjustments discussed in advance. Salary: £32,330, increasing to £33,080 after 6 months.
Lloyds Banking Group Customer Support - Kensington employer: Lloyd's
At Lloyds Banking Group, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment in Kensington. Our commitment to employee growth is evident through diverse career development opportunities, alongside a comprehensive benefits package that includes generous pension contributions, private medical care, and well-being initiatives. Join us to make a meaningful impact in customers' lives while enjoying a fulfilling career with a company that values empathy and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Lloyds Banking Group Customer Support - Kensington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lloyd's. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lloyd's before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Lloyds Banking Group Customer Support - Kensington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lloyd's:Your cover letter is your chance to shine! Tell us why you want to work at Lloyd's specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lloyd's!
How to prepare for a job interview at Lloyd's
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
