At a Glance
- Tasks: Coordinate the hire process, ensuring customer satisfaction from order to delivery.
- Company: Speedy, the UK's leading hire provider with a focus on customer service.
- Benefits: 26 days holiday, life assurance, pension scheme, and 95% discount across Speedy brand.
- Other info: Flexible working options and excellent career progression opportunities available.
- Why this job: Join a dynamic team and make a real impact in customer service and operations.
- Qualifications: Strong communication skills, organisational abilities, and a driving licence required.
The predicted salary is between 22050 - 26950 £ per year.
Based in the depot, the Hire Desk Controller is a vital part of operations on the front line of sales and customer service.
Relationship building is the key to success, as the Hire Controller coordinates the entire hire process from taking the order through to delivery and collection, liaising with every part of the depot to ensure the needs of the customer are met and that they're satisfied with our service.
Day-to-Day Responsibilities On a day-to-day basis, you will be desk-based, working directly with other departments, liaising regularly with stock teams, drivers and engineers to minimise delays in fulfilling the needs of customers with readily available equipment and close contact.
- Strong organisational skills
- Strong communication skills both verbally & written
- Adaptability
- Commitment to learn and develop
- Driving licence
- Previous experience working within the hire industry or similar sales or operational role
- Ability to support your business unit/team to deliver our ESG Strategy - Decade to Deliver.
Speedy are the UK's leading hire provider with the widest range of tools, specialist hire equipment, plant and support services - everything for every job!
26 days holiday (plus bank holidays)
- Life assurance
- Pension Scheme
- Canteen facilities
- 95% discount across the Speedy brand
- Opportunities for training, development and career progression
- Voluntary Health Cash Plan
- My Staff Shop: discounts and offers for shopping etc. across many suppliers
- Green Commute Initiative: Work scheme for cycling
- PAM - Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management
- Flexible Working & Work Life Balance Speedy operates an industry leading Work Life Balance initiative, supporting colleague wellbeing and identifying more balanced work patterns.
Talk to us about a range of hybrid and flexible working arrangements, including flexible start/finish times, shorter days, term time hours, and job share opportunities.
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Hire Desk Controller - Trading employer: Lloyd's
Lloyd’s is an exceptional employer that prioritises integrity and excellence in the financial services sector. With a strong commitment to employee development, you will find ample opportunities for growth and advancement within a collaborative and supportive work culture. Located in the heart of London, our dynamic environment fosters innovation and offers unique benefits, including access to industry-leading training programmes and a diverse network of professionals.
