Head of Delegated Strategic Change

Lloyd’s is the world’s leading insurance and reinsurance marketplace. We share the collective intelligence and risk sharing expertise of the market’s brightest minds, working together for a braver world. Our role is to inspire courage, so tomorrow’s progress isn’t limited by today’s risks. Our shared values: we are brave; we are stronger together; we do the right thing; guide what we do and how we act. If you share our values and our passion to build a future that’s more sustainable, resilient and inclusive, you’ll find a home at Lloyd’s – build a braver future with us.

Are you driven to deliver strategic and transformative change across Lloyd’s Delegated Authority landscape? Do you want to lead oversight transformation, enhance operational efficiency, and elevate service delivery to the market?

In this role you will:

• Lead the design and delivery of Delegated Authority strategic transformation, ensuring alignment with Lloyd’s long-term vision and the evolving needs of the Corporation and the market.
• Redefine and modernise Delegated Authority data and system architecture to strengthen oversight, enhance performance management, and drive operational efficiency.
• Identify, delivering, and supporting market change initiatives that evolve how Lloyd’s oversees Delegated Authority business—ensuring it attracts high-quality business, delivers exceptional market services, and remains globally competitive.
• Collaborate with a broad range of internal and external stakeholders—including the LMA, trade associations, global networks, and data teams—to ensure successful delivery of the Delegated Authority transformation.
• Lead a high performance team of three Delegated Strategic Change managers.
• Lead the identification and implementation of initiatives that deliver operational efficiencies and promote improved ways of working, while ensuring stakeholder engagement and change readiness.
• Support the evolution of central support services by identifying opportunities for efficiency gains and working with third parties (e.g., LIMOSS) to deliver market improvements.
• Create and present robust business cases to secure executive sponsorship and funding for transformation initiatives, including clear articulation of benefits, risks, and return on investment.
• Lead end-to-end transformation planning and tracking, ensuring clear milestones, dependencies, and performance metrics are in place to monitor progress, manage risks, and drive accountability across workstreams.
• Provide leadership and support to the wider Delegated Authority team.

Key skill and knowledge to deliver this role:

• Proven leadership and senior team management capabilities, with the ability to inspire, guide, and develop high-performing teams.
• Deep understanding of Delegated Authority operations, compliance, and market oversight within the Lloyd’s and wider insurance ecosystem.
• Proven ability to lead transformation programmes, aligning strategic vision with operational execution across systems, data, and business processes.
• Strategic thinking and execution, with the ability to shape, iterate, and deliver long‑term strategies in dynamic environments.
• Strong grasp of modern data and system architecture principles, with experience in redesigning legacy systems to improve performance, integration, and scalability.
• Skilled in managing diverse stakeholder groups (internal and external), driving alignment, and leading change management efforts to ensure successful adoption of new ways of working.
• Exceptional communication skills, both written and verbal, with the ability to convey complex concepts clearly and succinctly to senior stakeholders, including C‑suite audiences.
• Strong influencing and negotiation skills, with a track record of building consensus and driving outcomes across diverse stakeholder groups.

If you share our values – we are brave; we are stronger together; we do the right thing – and want to be a key part of delivering transformation initiatives that aim to redefine the future of Delegated Authority at Lloyd’s, then this is the leadership role for you!

Diversity and inclusion are a focus for us – Lloyd’s aim is to build a diverse, inclusive environment that reflects the global markets we work in. One where everyone is treated with dignity and respect to achieve their full potential. In practice, this means we are positive and inclusive about making workplace adjustments, we offer regular health and wellbeing programmes, diversity and inclusion training, employee networks, mentoring and volunteering opportunities as well as investment into your professional development.

You can read more about diversity and inclusion on our website. We understand that our work/life balance is important to us all and that a hybrid of working from the office and home can offer a great level of flexibility. Flexible working forms part of a total reward approach which offers a host of other benefits over and above the standard offering (generous pension, healthcare, wellbeing etc). These include financial support for training, education & development, a benefit allowance (to spend on our flexible benefits such as gym membership, dental insurance, extra holiday or to partake in our cycle to work scheme), employee recognition scheme and various employee discount schemes.

By choosing Lloyd's, you'll be part of a team that brings together the best minds in the industry, and together with our underwriters and brokers, we create innovative, responsive solutions allowing us to share risk and solve complex problems.