Responsibilities
- If you’re motivated by shaping strategy and seeing it land in commercial results, this role puts you at the centre of it. You’ll lead how we identify growth opportunities, invest for impact, and track performance across our Business Banking segment, working closely with senior leaders to deliver sustainable, client‑focused growth
- This is a high-impact leadership role shaping the commercial strategy for our Business Banking segment
- You’ll set direction on where we grow, how we invest, and how we deliver value for clients. Working closely with Product, Finance, Data and Digital, you’ll turn insight into a clear commercial plan, drive actions to achieve the plan, influence priority of investment decisions and track commercial outcomes against the plan
- If you enjoy combining strategy, data and commercial performance to drive growth at scale, this is a key role with real influence
- Own the commercial strategy, plan and priorities for the Business Banking segment
- Own and track delivery of the commercial plan, including milestones, risks, actions and dependencies
- Partner with Finance and Product teams to manage P&L performance, revenue and profitability drivers
- Define priority sub-segments, sectors and growth opportunities using client and market insight, looking at client level profitability and lifetime value
- Lead needs‑based segmentation to identify growth areas and priority sub‑segments
- Shape and prioritise investment cases based on return, impact and feasibility
- Influence senior leaders and align teams to deliver growth while meeting risk and regulatory expectations
Benefits
- A generous holiday allowance: You’ll be eligible for a minimum of 22 days holiday (excluding bank holidays), rising to 30 days based on length of service and grade.
- A flexible way of working: Whether you want flexibility over your location or when you log on, together we can create an approach that works for you and for the business.
- Family leave: Up to 63 weeks of maternity or adoption leave. Statutory maternity or adoption pay is available for 39 weeks, and 20 weeks will be enhanced to the equivalent of full pay. Partners can have six weeks of fully paid paternity leave.
- Flex cash: This is 4% of your basic salary and can be used to spend on the benefits of your choice, or you can choose to take it as a cash top up in your monthly salary.
- Health insurance: Our company funded Private Medical Benefit provides all colleagues with access to good quality medical care, including accommodation, nursing care and specialist advice.
- Colleague Offers: Get discounts on everything from electrical items to cinema tickets and weekly food shopping. You can share this benefit with up to ten family members or friends.
- Financial products: Take advantage of our great financial products, some at a discounted rate, including current accounts, home and car insurance and loans.
- Share plans: Participate in Sharematch and receive matching shares of up to £45 a month from the company, and you can choose to participate in Sharesave, our combined savings and share option plan.
- Pension: We offer a generous pension plan, with all joiners being automatically enrolled in our ‘Your Tomorrow’ scheme. You can decide how much you save and get a say in where your contributions are invested.
Qualifications
- Confident using data and insight, fluent with AI-enabled financial analysis
- Experience using client, market and financial insight to define sub-segments, measure customer level profitability and lifetime value
- Strategic and commercial leadership, with the ability to influence enterprise‑level strategy and translate it into clear, prioritised plans that deliver measurable commercial results
- Strong commercial and financial acumen, including knowledge of balance sheet and non‑balance‑sheet income drivers, profitability and value creation, with experience in forecasting, commercial planning leading to prioritisation of actions and investment decisions
- Actively promotes diversity and inclusion, while developing and progressing talent
- Proven ability to build, lead and develop high‑performing teams. Drives a strong performance culture focused on customer outcomes, sustainable growth, effective risk management, and inclusive talent development
- Proven ability to influence senior leaders and deliver outcomes in complex, matrixed and regulated environments
- Experience managing commercial performance within Financial Services, preferably in SME or commercial banking
- We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply
StudySmarter Expert Advice🤫
We think this is how you could land Head of Commercial Strategy
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Lloyd's are looking for when hiring for a Head of Commercial Strategy.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Lloyd's for the Head of Commercial Strategy, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Lloyd's as a Head of Commercial Strategy, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Lloyd's’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Head of Commercial Strategy.
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Lloyd's, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Lloyd's's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Lloyd's. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Lloyd's
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Lloyd's uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Lloyd's. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
