At a Glance
- Tasks: Lead the Claims Oversight team to enhance claims performance and ensure compliance with Lloyd’s standards.
- Company: Lloyd’s is a global leader in insurance and reinsurance, fostering innovation and collaboration.
- Benefits: Enjoy flexible working, generous pension, healthcare, and support for training and development.
- Other info: This is a hybrid role, allowing a mix of office and remote work for better work-life balance.
- Why this job: Join a diverse team committed to building a sustainable future and making a real impact.
- Qualifications: Proven experience in claims management, audit, or operations is essential for this leadership role.
The predicted salary is between 43200 - 72000 £ per year.
Lloyd’s is the world’s leading insurance and reinsurance marketplace. We share the collective intelligence and risk sharing expertise of the market’s brightest minds, working together for a braver world. Our role is to inspire courage, so tomorrow’s progress isn’t limited by today’s risks. Our shared values: we are brave; we are stronger together; we do the right thing; guide what we do and how we act. If you share our values and our passion to build a future that’s more sustainable, resilient and inclusive, you’ll find a home at Lloyd’s – build a braver future with us.
Newly created position to lead the Claims Oversight team in its pursuit of raising performance of our members and elevating the status of Claims in the Lloyd’s market. This is a leadership role ensuring that claims management is at the centre of all Lloyd’s businesses and operating in line with the principles of doing business at Lloyd’s.
You will need a proven track record in managing external entities; overseeing their end to end process and performance. You could be from a Claims, Delegated Authority, Audit or Operations background.
Key accountabilities of this role:
- Oversee the Claims Oversight Team to ensure that Managing Agents (‘MAs’) provide a claims service that meets Lloyd’s expectations, supports syndicate performance and a culture of continuous improvement.
- Make considered and risk-based decisions, ensuring that the right outcomes are achieved through effective oversight and collaboration with the wider Lloyd’s team.
- Develop and promote a ‘best in class’ approach to Claims management.
- Oversee and monitor MAs' adherence to the Lloyd’s Claims Principles, identifying and addressing potential claims performance risks, proactively intervening and escalating issues.
- Communicate the results of qualitative assessments, fostering open and constructive dialogue.
- Utilize claims management information and data to elevate overall performance.
- Collaborate and provide quality assurance for claims-related reviews and thematic work.
- Provide internal reporting on a timely basis on behalf of Claims Oversight Team.
- Design, implement and maintain a structured engagement model that promotes effective working relationships with senior management at MAs, the Corporation, brokers and market representative groups.
Reporting to the Claims Director of Lloyd’s, this role forms part of the claims leadership team that have a vital part to play in the strategic and operational delivery of oversight to the market.
Diversity and inclusion are a focus for us – Lloyd’s aim is to build a diverse, inclusive environment that reflects the global markets we work in. One where everyone is treated with dignity and respect to achieve their full potential. In practice, this means we are positive and inclusive about making workplace adjustments, we offer regular health and wellbeing programmes, diversity and inclusion training, employee networks, mentoring and volunteering opportunities as well as investment into your professional development.
We understand that our work/life balance is important to us all and that a hybrid of working from the office and home can offer a great level of flexibility. Flexible working forms part of a total reward approach which offers a host of other benefits over and above the standard offering (generous pension, healthcare, wellbeing etc). These include financial support for training, education & development, a benefit allowance (to spend on our flexible benefits such as gym membership, dental insurance, extra holiday or to partake in our cycle to work scheme), employee recognition scheme and various employee discount schemes.
By choosing Lloyd's, you’ll be part of a team that brings together the best minds in the industry, and together with our underwriters and brokers, we create innovative, responsive solutions allowing us to share risk and solve complex problems.
Should you require any additional support with your application, or any adjustments, please click the following link; https://cleartalents.com/apply/lloyds-msa1645695881
Head of Claims Oversight in London employer: Lloyd's
Lloyd’s is an exceptional employer that prioritises integrity and excellence in the financial services sector. With a strong commitment to employee development, you will find ample opportunities for growth and advancement within a collaborative and supportive work culture. Located in the heart of London, our dynamic environment fosters innovation and offers unique benefits, including access to industry-leading training programmes and a diverse network of professionals.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Claims Oversight in London
✨Tip Number 1
Familiarise yourself with Lloyd's Claims Principles and the overall claims management process. Understanding these principles will help you demonstrate your alignment with their values and your capability to oversee and improve claims performance.
✨Tip Number 2
Network with professionals in the insurance and reinsurance sectors, especially those involved in claims oversight. Building relationships can provide insights into the role and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss your experience in managing external entities and overseeing performance metrics. Be ready to share specific examples of how you've improved processes or outcomes in previous roles, as this will be crucial for a leadership position.
✨Tip Number 4
Stay updated on industry trends and challenges in claims management. Being knowledgeable about current issues will not only help you in interviews but also show your commitment to continuous improvement and innovation in the field.
We think you need these skills to ace Head of Claims Oversight in London
Some tips for your application 🫡
Understand the Role:Before applying, take the time to thoroughly understand the responsibilities and expectations of the Head of Claims Oversight position. Familiarise yourself with Lloyd’s values and how they align with your own experience and career goals.
Tailor Your CV:Craft your CV to highlight relevant experience in claims management, oversight, or related fields. Emphasise your leadership skills and any proven track record in managing external entities, as these are crucial for this role.
Write a Compelling Cover Letter:In your cover letter, express your passion for the insurance industry and your commitment to fostering a culture of continuous improvement. Use specific examples from your past experiences that demonstrate your ability to make risk-based decisions and collaborate effectively.
Showcase Your Values:Lloyd’s places a strong emphasis on their core values. Make sure to weave these values into your application, illustrating how you embody bravery, collaboration, and integrity in your professional life.
How to prepare for a job interview at Lloyd's
✨Understand the Company Values
Before your interview, make sure you fully grasp Lloyd's values: bravery, collaboration, and integrity. Be prepared to discuss how your personal values align with theirs and provide examples from your past experiences that demonstrate these qualities.
✨Showcase Your Leadership Experience
As this role is a leadership position, highlight your previous experience in managing teams and overseeing processes. Prepare specific examples of how you've successfully led teams to improve performance and achieve strategic goals.
✨Prepare for Scenario-Based Questions
Expect questions that assess your decision-making skills and ability to handle risk-based situations. Think of scenarios where you had to make tough decisions or intervene in a process, and be ready to explain your thought process and the outcomes.
✨Demonstrate Your Analytical Skills
Since the role involves utilising claims management information and data, be prepared to discuss how you've used data analysis in your previous roles. Bring examples of how your analytical skills have led to improved performance or risk mitigation.
