Head of Claims Operations | London, UK

Lloyd's is the world's leading insurance and reinsurance marketplace. We share the collective intelligence and risk sharing expertise of the market's brightest minds, working together for a braver world. Our role is to inspire courage, so tomorrow's progress isn't limited by today's risks. Our shared values: we are brave; we are stronger together; we do the right thing; guide what we do and how we act. If you share our values and our passion to build a future that's more sustainable, resilient and inclusive, you'll find a home at Lloyd's - build a braver future with us.

We are seeking a leader for Lloyd's Claims Operations to enhance operational efficiency, focusing on value-added activities through appropriate infrastructure and access to information. This leadership role involves driving innovation in data, technology, and reporting, while forging partnerships across the market and with regulators to ensure robust, innovative processes and high data quality for strategic decision-making.

The key responsibilities include:

• Developing and implementing solutions for efficiency improvements, and evolving the Target Operating Model in collaboration with the Director of Claims.
• Deciding on innovation initiatives in partnership with the Innovation lead, including preparing Claims for BluePrint2 delivery.
• Leading data improvement initiatives for Claims.
• Project managing initiatives related to Claims strategy, resource model evolution, and process analysis to shorten cycles and enhance the Lloyd's platform attractiveness.
• Managing and reporting on objectives, budgets, and projects.
• Overseeing all outsource/vendor relations.
• Ensuring processes are efficient, documented, and understood, facilitating reciprocal data flows and intelligence sharing.
• Collaborating with market representatives and managing regulatory relationships, including Lloyd's Europe, ensuring compliance and proper documentation.

This role reports to the Claims Director and is part of the claims leadership team, playing a vital role in the strategic and operational performance of the market. We value diversity and inclusion, aiming to create an environment that reflects the global markets we serve, where everyone is treated with dignity and respect. We offer workplace adjustments, health and wellbeing programs, training, employee networks, mentoring, volunteering, and professional development opportunities.

Our work/life balance is important; hence, we offer a hybrid working model combining office and home working, along with a comprehensive benefits package including pension, healthcare, wellbeing programs, training support, flexible benefits allowance, employee recognition, and discounts. Join Lloyd's to work with industry-leading professionals, creating innovative, responsive solutions to share risk and solve complex problems.