Data Service Operations Lead

Lloyd’s is the world’s leading insurance and reinsurance marketplace. We share the collective intelligence and risk sharing expertise of the market’s brightest minds, working together for a braver world. Our role is to inspire courage, so tomorrow’s progress isn’t limited by today’s risks. Our shared values: we are brave; we are stronger together; we do the right thing; guide what we do and how we act. If you share our values and our passion to build a future that’s more sustainable, resilient and inclusive, you’ll find a home at Lloyd’s – build a braver future with us.

Lloyd’s are seeking to recruit a Data Service Operations Lead who is responsible for overseeing the day-to-day management and performance of data run and service operations. This role ensures high-quality data delivery, operational efficiency, and compliance—while acting as the primary interface between internal teams and outsourced data operations partner/s. The ideal candidate combines technical expertise with leadership and vendor management skills to drive data operations excellence across the organisation.

• Data Operations Leadership: Lead and coordinate internal and external data operations activities, predominantly cross-legacy platforms, and calendar events across all domains, including transformation, quality assurance, and distribution. Ensure Data Operations activities meet all business and regulatory deadlines. Monitor and optimize data workflows to support analytics, reporting, and business intelligence.
• Outsourced Partner Oversight: Manage the relationship with outsourced data operations team, ensuring service levels, performance, and compliance. Act as the primary conduit between internal stakeholders and external partners for data issue and incident resolution and recovery, change requests, and service improvements. Conduct regular reviews, performance assessments, and escalation management with vendors.
• Data Management: Implement and enforce data governance policies, standards, and best practices as set out by the Data & AI team. Oversee the running of the Data Platform ensuring SLAs are met. Ensure compliance with regulatory requirements (e.g. GDPR, HIPAA) and internal controls.
• Technical Enablement: Assist in identification, resolution, and response to all data incidents. Collaborate with data engineering, architecture, and analytics teams to support platform enhancements and automation. Support integration of new data sources and systems into the enterprise data run ecosystem.
• Stakeholder Engagement: Work closely with business functions to understand data needs and ensure timely, accurate delivery. Provide clear communication and reporting on data operations performance and initiatives.

• Proven experience in data operations, data management, or data engineering leadership roles.
• Understanding of ETL/ELT processes, data platforms, and cloud technologies.
• Experience managing outsourced or offshore data operations teams.
• Familiarity with data governance frameworks and compliance standards.
• Management knowledge and general understanding of the IT infrastructure and service environments.
• Knowledge and expertise in ITIL v4 framework and processes.
• Experience working in a customer-facing role within a corporate environment.
• Experience in managing third-party supplier relationships and associated agreements.

Diversity and inclusion are a focus for us – Lloyd’s aims to build a diverse, inclusive environment that reflects the global markets we work in. We offer regular health and wellbeing programmes, diversity and inclusion training, employee networks, mentoring and volunteering opportunities as well as investment into your professional development. We understand that our work/life balance is important to us all and that a hybrid of working from the office and home can offer a great level of flexibility. Flexible working forms part of a total reward approach which offers a host of other benefits over and above the standard offering.