Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide face-to-face support and resolve customer queries with empathy and care.
- Company: Join Lloyds Banking Group, a people-first organisation focused on genuine relationships.
- Benefits: Competitive salary, generous pension, private medical benefits, and 22 days holiday.
- Other info: Explore career growth opportunities in various specialist areas after 12 months.
- Why this job: Make a real impact by helping customers with their financial needs in a supportive environment.
- Qualifications: No previous experience required, just a passion for helping people and teamwork.
The predicted salary is between 12500 - 12875 £ per year.
A role that brings people‑first customer service to Lloyds Banking Group, focusing on genuine customer relationships and inclusion.
Location: Cwmbran, working across Lloyds and Halifax branches.
Core Values- People person – honest, genuine, caring about helping people with finances (no previous financial services experience required).
- Build relationships quickly to give customers a fantastic experience.
- Empathy, care, and integrity – resolving queries and giving customers confidence.
- Commitment to deliver on promises and go above and beyond for customers.
- Team collaboration to ensure customer needs are met.
- Provide face‑to‑face support to customers in branches, helping them with enquiries, product information, and service delivery.
- Deliver outstanding service across branch, social media, web‑chat, remote advice video calls, and phone where applicable.
- Resolve issues, take time to understand customer needs and provide appropriate solutions.
- Maintain a quiet, private home working environment if you work remotely in a hybrid position.
- Participate in a 12‑month foundational phase in a customer service role, mastering new skills and earning accreditation.
- Support transitions into specialist areas such as Digital, Operations, Fraud, Financial Planning, or leadership roles.
After the 12‑month foundation, explore specialist areas across the Group, including Digital, Operations, Fraud, and Financial Planning.
Location & Working PatternLocation: Cwmbran. Part‑time: 17.5 hours a week including Saturdays. Pattern: Part‑time, hybrid with home working criteria for remote assistance.
Salary & BenefitsSalary: £12,500, increasing to £12,875 after 6 months in role. Benefits: generous pension up to 15%, annual performance‑related bonus, private medical benefit with BUPA, share schemes, wellbeing initiatives, generous parental leave policies, 22 days holiday + bank holidays.
EEOWe welcome applications from under‑represented groups, people with disabilities, and all backgrounds. We are disability confident and provide reasonable adjustments.
Lloyds Banking Group - Customer Support - Cwmbran employer: Lloyd's
Contact Detail:
Lloyd's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lloyds Banking Group - Customer Support - Cwmbran
✨Tip Number 1
Get to know the company culture! Before your interview, check out Lloyds Banking Group's values and mission. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about customer support, think of examples from your past where you've helped someone or resolved an issue. Be ready to share these stories during your chat!
✨Tip Number 3
Dress the part! Even if it's a virtual interview, looking smart can boost your confidence and make a great first impression. Plus, it shows you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Lloyds Banking Group - Customer Support - Cwmbran
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your genuine interest in helping people and building relationships.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with our core values. Focus on your empathy, care, and integrity, as these are key to delivering fantastic customer service.
Showcase Your Team Spirit: We love collaboration at StudySmarter! Mention any experiences where you've worked in a team to solve problems or support others. This will show us that you’re ready to contribute to our inclusive workplace.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with Lloyds Banking Group.
How to prepare for a job interview at Lloyd's
✨Know the Company Values
Before your interview, take some time to familiarise yourself with Lloyds Banking Group's core values. They prioritise empathy, care, and integrity, so think about how you can demonstrate these qualities through your past experiences.
✨Practice Customer Scenarios
Since this role is all about providing excellent customer service, prepare for situational questions. Think of examples where you've resolved issues or built relationships quickly, even if they’re from non-financial backgrounds. This will show your ability to connect with customers.
✨Show Your People Skills
During the interview, highlight your ability to build genuine relationships. Share stories that showcase your caring nature and commitment to helping others, as these traits are crucial for success in this role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics or how they support career transitions into specialist areas. This shows your interest in the role and your desire to grow within the company.