Claims Oversight Manager

Lloyd’s is the world’s leading insurance and reinsurance marketplace. We share the collective intelligence and risk sharing expertise of the market’s brightest minds, working together for a braver world. Our role is to inspire courage, so tomorrow’s progress isn’t limited by today’s risks. Our shared values: we are brave; we are stronger together; we do the right thing; guide what we do and how we act. If you share our values and our passion to build a future that’s more sustainable, resilient and inclusive, you’ll find a home at Lloyd’s – build a braver future with us.

As a Senior claims professional, you will join this established team to support existing Managing Agents and New Entrants to elevate Claims’ status in the Lloyd’s market by ensuring alignment with Lloyd’s Claims Principles and driving claims' contribution to overall performance. As part of the Lloyd’s claims team, you will play a key part to ensure that managing agents provide a claims service that meets Lloyd’s expectations, supports syndicate performance and supports a culture of continuous claims improvement. This includes:

• Making considered and risk-based decisions, ensuring that the right outcomes are achieved through effective oversight and collaboration with the wider Lloyd’s team.
• Monitoring MAs' adherence to the Lloyd’s Claims Principles, promoting a ‘best in class’ approach to Claims management, identifying and addressing potential claims performance risks, proactively intervening and escalating issues.
• Developing and maintaining effective working relationships with senior management at managing agents, the Corporation, and other key stakeholders.
• Communicating the results of qualitative assessments, fostering open and constructive dialogue.
• Utilizing claims management information and data to elevate overall performance.
• Collaborating and providing quality assurance for claims-related reviews and thematic work.

To deliver this role effectively you will need to be an excellent collaborator, able to balance strategic thinking with the ability to analyse and evaluate complex data sets to identify critical risk areas. Using both to influence, negotiate and navigate challenging conversations to foster positive outcomes through claims, legal, regulatory, government and policyholders issues. You are likely to have worked within a claims, conduct or delegated authority function, at an operational or technical level and combine this with knowledge of relevant legal principles relating to claims in both UK and International markets.

If you share our values – we are brave; we are stronger together; we do the right thing – and our passion to elevate the status of Claims in the Lloyd’s market then come join the team!

Diversity and inclusion are a focus for us – Lloyd’s aim is to build a diverse, inclusive environment that reflects the global markets we work in. One where everyone is treated with dignity and respect to achieve their full potential. In practice, this means we are positive and inclusive about making workplace adjustments, we offer regular health and wellbeing programmes, diversity and inclusion training, employee networks, mentoring and volunteering opportunities as well as investment into your professional development.

We understand that our work/life balance is important to us all and that a hybrid of working from the office and home can offer a great level of flexibility. Flexible working forms part of a total reward approach which offers a host of other benefits over and above the standard offering (generous pension, healthcare, wellbeing etc). These include financial support for training, education & development, a benefit allowance (to spend on flexible benefits such as gym membership, dental insurance, extra holiday or to partake in our cycle to work scheme), employee recognition scheme and various employee discount schemes.

By choosing Lloyd's, you'll be part of a team that brings together the best minds in the industry, and together with our underwriters and brokers, we create innovative, responsive solutions allowing us to share risk and solve complex problems.

Should you require any additional support with your application, or any adjustments, please click the following link: Application Support. Please note, clicking on this link does not register your application for the vacancy.