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For Companies At a Glance
- Tasks: Manage complaints, analyse conduct risk, and support compliance across the Lloyd's Market.
- Company: Join a leading insurance firm in the heart of London.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Why this job: Make a real difference in customer outcomes and compliance in a fast-paced industry.
- Qualifications: 1+ years in Compliance, experience with complaints, and knowledge of the London Market.
- Other info: Collaborative team culture with opportunities for growth and learning.
The predicted salary is between 36000 - 60000 £ per year.
This role supports the Compliance function with a primary focus on Conduct Risk. The position works closely with Underwriting, Claims and Delegated Authority partners to help ensure fair customer outcomes and compliance with Lloyd's and regulatory requirements.
Key Duties
- Manage and oversee the complaints process
- Coordinate, maintain and analyse Conduct and Consumer Duty; carry out root cause and trend analysis on complaints
- Support escalation and reporting of complaints
- Assist with preparation of reports and papers for internal committees and Boards
- Provide guidance to the business on conduct risk, product governance and customer outcomes, including for new or higher-risk products
- Deliver and support conduct and complaints-related training to the business
- Provide general compliance support and advice as required
Required Experience
- Minimum 1 year’s experience in a Compliance role, with exposure to Complaints
- Practical experience handling and managing complaints
- Experience within the London Market insurance environment
Conduct Risk Analyst - Lloyds Market in City of London employer: Lloyd's
Contact Detail:
Lloyd's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conduct Risk Analyst - Lloyds Market in City of London
✨Tip Number 1
Network like a pro! Reach out to folks in the Lloyd's Market and let them know you're on the hunt for a Conduct Risk Analyst role. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of conduct risk and compliance. We recommend having some real-life examples ready to showcase your experience with complaints management and customer outcomes.
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications through our website. A quick email or call can show your enthusiasm and keep you on their radar.
✨Tip Number 4
Tailor your approach! When you get the chance to speak with someone from the company, highlight how your experience aligns with their needs, especially in managing complaints and ensuring compliance.
We think you need these skills to ace Conduct Risk Analyst - Lloyds Market in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Conduct Risk Analyst role. Highlight your experience in compliance and complaints management, especially within the London Market insurance environment. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about conduct risk and how your background makes you a great fit for our team. Keep it concise but engaging – we love a good story!
Showcase Relevant Experience: When filling out your application, be sure to showcase any practical experience you've had handling complaints or working in compliance. We’re keen on seeing how you’ve contributed to fair customer outcomes in your previous roles.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Lloyd's
✨Know Your Conduct Risk
Make sure you understand the fundamentals of conduct risk and how it applies to the Lloyd's Market. Brush up on recent regulatory changes and be ready to discuss how they impact customer outcomes.
✨Prepare for Complaints Scenarios
Since the role involves managing complaints, think of specific examples from your past experience where you successfully handled a complaint. Be prepared to explain your thought process and the steps you took to resolve the issue.
✨Familiarise Yourself with the London Market
Get to grips with the unique aspects of the London Market insurance environment. Research key players, trends, and challenges in the market so you can speak confidently about them during your interview.
✨Showcase Your Analytical Skills
The role requires analysing conduct and consumer duty data. Be ready to discuss any relevant analytical tools or methodologies you've used in the past, and how you can apply them to root cause and trend analysis in this position.
