Relationship Manager, Capital Engagement, Member Services in Chatham

Lloyd’s is the world’s leading insurance and reinsurance marketplace. We share the collective intelligence and risk sharing expertise of the market’s brightest minds, working together for a braver world. Our role is to inspire courage, so tomorrow’s progress isn’t limited by today’s risks. Our shared values: we are brave; we are stronger together; we do the right thing; guide what we do and how we act. If you share our values and our passion to build a future that’s more sustainable, resilient and inclusive, you’ll find a home at Lloyd’s – build a braver future with us.

About Lloyd’s: Bringing together expertise, capital and innovation, we enable risk to be shared across a global network. Our purpose is to build a braver, more resilient future—and our values guide everything we do: being brave, working together, and doing what is right.

The Role: We are seeking a Relationship Manager – Capital Engagement to join our Member Services team. This role is central to delivering a high-quality, consistent experience for Lloyd’s capital stakeholders, including investors, members, investment managers and advisers. You will act as a single point of contact, managing relationships within your portfolio while coordinating responses to queries across Lloyd’s. This is a collaborative role, requiring strong stakeholder engagement and the ability to navigate a complex, matrix environment.

Key Responsibilities:

• Manage and develop professional relationships with a portfolio of capital stakeholders, maintaining insight into their priorities and risks.
• Coordinate end-to-end responses to stakeholder queries, ensuring accuracy, timeliness, and clear communication.
• Support the onboarding of new members, investors, and capital structures by working across multiple internal teams.
• Help stakeholders navigate processes, requirements, and frameworks (including M&URs), ensuring clarity without providing advisory input.
• Capture and analyse stakeholder insight to inform engagement planning and service improvements.
• Identify and escalate risks, issues, and complaints in line with regulatory expectations.
• Contribute to management information and reporting on stakeholder trends and service performance.
• Support continuous improvement of processes, tools, and stakeholder experience.

Key skills:

• Strong relationship management and stakeholder engagement skills.
• Ability to coordinate across multiple teams and deliver outcomes in a matrix environment.
• Excellent communication skills, with the ability to explain complex processes clearly.
• Sound judgement and ability to manage, prioritise and escalate issues effectively.
• Strong organisational skills with the ability to manage multiple priorities.

Knowledge & experience:

• Experience in relationship or stakeholder management within a regulated or complex environment.
• Understanding of financial services or insurance markets (knowledge of Lloyd’s market structure is advantageous).
• Experience coordinating complex queries or working across multiple functions.
• Familiarity with risk, governance and regulatory frameworks (including FCA expectations).
• Ability to use insight and data to identify trends and drive improvements.

Diversity and inclusion are a focus for us – Lloyd’s aim is to build a diverse, inclusive environment that reflects the global markets we work in. One where everyone is treated with dignity and respect to achieve their full potential. In practice, this means we are positive and inclusive about making workplace adjustments, we offer regular health and wellbeing programmes, diversity and inclusion training, employee networks, mentoring and volunteering opportunities as well as investment into your professional development.

We understand that our work/life balance is important to us all and that a hybrid of working from the office and home can offer a great level of flexibility. Flexible working forms part of a total reward approach which offers a host of other benefits over and above the standard offering (generous pension, healthcare, wellbeing etc). These include financial support for training, education & development, a benefit allowance (to spend on our flexible benefits such as gym membership, dental insurance, extra holiday or to partake in our cycle to work scheme), employee recognition scheme and various employee discount schemes.

By choosing Lloyd's, you'll be part of a team that brings together the best minds in the industry, and together with our underwriters and brokers, we create innovative, responsive solutions allowing us to share risk and solve complex problems.