Business Manager in Chatham

Lloyd’s is the world’s leading insurance and reinsurance marketplace. We share the collective intelligence and risk sharing expertise of the market’s brightest minds, working together for a braver world. Our role is to inspire courage, so tomorrow’s progress isn’t limited by today’s risks. Our shared values: we are brave; we are stronger together; we do the right thing; guide what we do and how we act. If you share our values and our passion to build a future that’s more sustainable, resilient and inclusive, you’ll find a home at Lloyd’s – build a braver future with us.

Role: Provision of comprehensive operational support to the Head of Member Relations and the Members Services Leadership team, including management of key Member Services activities.

Principal Accountabilities:

• A trusted advisor to the Head of Member Relations and Member Services leadership team, acting as spokesperson for the department to internal and external stakeholders and in line with key business priorities across the team, function, Corporation and Market.
• Ownership of Executive, Board Risk Committee and Audit Committee actions for Member Services, managing action tracking on behalf of Member Services Leadership team to ensure all required output is met.
• Manage preparation of messages and presentations to Member representatives, the Market and further afield.
• Ownership of the Business Continuity Plan for Member Services.
• Lead the relationship with key service providers to the department, such as Group Technology, HR and Recruitment.
• Ownership of the Member Services Organisational Design, with responsibility for leading the promotion and hiring processes for the department.
• Lead and scope Member Services Training requirements, including identification of development areas.
• Lead change communications to encourage positive engagement from the team and stakeholders.
• Provide key strategic briefings and recommendations for upcoming meetings by collecting and analysing all necessary information and liaising with relevant stakeholders/Leadership Team.
• Pro-active preparation of documents on behalf of Member Services.
• Preparing and submitting expenses and raising orders/requisitions.
• Providing comprehensive support in communicating with other stakeholders.
• Project Management – Support, and where appropriate lead, business and cross-functional programmes and projects that are crucial to the success of the Member Services team and wider Lloyd’s strategies.
• Support the wider Member Services teams including supporting administrative support for project management activities; coordinate key activities between Member Services and other Lloyd’s functions.

Skills:

• Clear articulate communicator exhibiting diplomacy, sound judgement and discretion at all times.
• Influencing skills with ability to find compromise when required.
• Confidence to make informed judgment calls.
• Self-motivated, resourceful and highly proactive.
• Excellent organisational skills, high attention to detail and the ability to work under pressure.
• Ability to balance leadership through influencing and persuasion, as well as through direct levers of control.
• Ability to contribute to strategic goals and establish priorities with clear responsibilities.
• Strategic planning skills combined with an ability to balance the interests of multiple.
• Commercial acumen and a thorough understanding of investments and Underwriting in the Lloyd’s Market.
• Ability to challenge the status quo and manage constructive conflict.
• Politically astute and good judgement.

Diversity and inclusion are a focus for us – Lloyd’s aim is to build a diverse, inclusive environment that reflects the global markets we work in. One where everyone is treated with dignity and respect to achieve their full potential. In practice, this means we are positive and inclusive about making workplace adjustments, we offer regular health and wellbeing programmes, diversity and inclusion training, employee networks, mentoring and volunteering opportunities as well as investment into your professional development.

We understand that our work/life balance is important to us all and that a hybrid of working from the office and home can offer a great level of flexibility. Flexible working forms part of a total reward approach which offers a host of other benefits over and above the standard offering (generous pension, healthcare, wellbeing etc). These include financial support for training, education & development, a benefit allowance (to spend on our flexible benefits such as gym membership, dental insurance, extra holiday or to partake in our cycle to work scheme), employee recognition scheme and various employee discount schemes.

By choosing Lloyd's, you will be part of a team that brings together the best minds in the industry, and together with our underwriters and brokers, we create innovative, responsive solutions allowing us to share risk and solve complex problems.