At a Glance
- Tasks: Build strong relationships and drive continuous improvement in a dynamic IT environment.
- Company: Join Lloyd's, a leader in the insurance market with a focus on diversity and inclusion.
- Benefits: Enjoy professional development, health programmes, and a supportive workplace culture.
- Other info: Opportunity to work with cutting-edge technologies and manage strategic partnerships.
- Why this job: Be a key player in shaping solutions and strategies that make a real impact.
- Qualifications: Experience in IT applications, stakeholder engagement, and service management frameworks.
The predicted salary is between 60000 - 75000 € per year.
What You’ll Be Doing
- Building strong relationships: You’ll act as a trusted partner to senior business stakeholders and Operations. Listening carefully, challenging thoughtfully, and helping teams navigate priorities, risks and opportunities together. You’ll also work closely with Change and Domain Leads to ensure ownership is clear and work lands in the right place.
- Owning services end to end: You’ll help define what good looks like for service performance, resilience and cost. You’ll hold delivery teams and partners to account for delivering it. You’ll produce clear, timely management information that shows performance, trends and risks.
- Driving continuous improvement: When issues arise, you’ll lead resolution with a calm, structured approach. You’ll look beyond symptoms, identify root causes, and ensure lessons are learned and applied.
- Being the application expert: You’ll act as a subject matter expert across Lloyd’s regulatory, supervisory and operational platforms. Supporting incidents, escalations and risk discussions with confidence and credibility. You’ll maintain a deep understanding of our application landscape and business processes.
- Shaping solutions and strategy: Working with Architecture teams and Accenture, you’ll assure solutions are feasible, well designed and aligned to our enterprise standards and strategic priorities.
- Managing partners and value: You’ll be the link between internal teams and our strategic suppliers. Managing escalations, supporting contract discussions, and helping drive service quality, value and accountability. You’ll also define and track KPIs, support cost optimisation, and create feedback loops that genuinely improve performance.
- Supporting change and transition: You’ll support the introduction of new applications and services, including review and sign-off. You’ll work with Domain Delivery Leads to prioritise BAU, small change and transformation work.
What You’ll Bring
- Working in a highly outsourced IT environment
- Strong knowledge of IT applications and services within the Lloyd’s or wider insurance market
- Senior stakeholder engagement, with the confidence to influence and challenge
- Service management and ITSM frameworks (ITIL v4, COBIT), especially Incident, Problem, Change and Release
- Managing third-party suppliers and service agreements
- Application and service ownership across complex environments
- Data analysis, reporting and performance management
- Budget management, forecasting and cost optimisation
- Microsoft technologies (O365, SharePoint, Teams) and public cloud platforms (Azure, AWS)
You’re curious, you focus on what matters, and you’re comfortable owning outcomes.
Diversity and Inclusion
Diversity and inclusion are a focus for us – Lloyd’s aim is to build a diverse, inclusive environment that reflects the global markets we work in. One where everyone is treated with dignity and respect to achieve their full potential.
Business Application Lead employer: Lloyd's
At Lloyd's, we pride ourselves on being an exceptional employer, fostering a collaborative and inclusive work culture that empowers our employees to thrive. As a Business Application Lead, you'll benefit from comprehensive professional development opportunities, a commitment to diversity and inclusion, and the chance to make a meaningful impact within the insurance market. Our supportive environment encourages innovation and continuous improvement, ensuring that you can grow your career while contributing to our strategic goals.
StudySmarter Expert Advice🤫
We think this is how you could land Business Application Lead
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Lloyd’s or similar companies. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by understanding the company culture and values. Dive into their recent projects or initiatives. This shows you're genuinely interested and helps you connect your skills to what they need.
✨Tip Number 3
Practice your storytelling! Be ready to share specific examples of how you've tackled challenges or driven improvements in past roles. This will help you stand out as someone who can bring real value to the team.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can reinforce your interest and keep you top of mind. Plus, it’s a great chance to reiterate why you’re the perfect fit for the role.
We think you need these skills to ace Business Application Lead
Some tips for your application 🫡
Know Your Stuff:Make sure you understand the key responsibilities of the Business Application Lead role. Highlight your experience with IT applications and services, especially in the insurance market. We want to see how you can bring your expertise to the table!
Tailor Your Application:Don’t just send a generic CV and cover letter. Tailor your application to reflect the specific skills and experiences mentioned in the job description. Show us how you can build strong relationships and drive continuous improvement in our environment.
Showcase Your Achievements:Use concrete examples to demonstrate your past successes in managing stakeholders, driving service quality, and optimising costs. We love seeing how you've made an impact in previous roles, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Lloyd's
✨Know Your Stakeholders
Before the interview, research the key stakeholders you might be working with. Understand their roles and how they fit into the business. This will help you demonstrate your ability to build strong relationships and act as a trusted partner.
✨Showcase Your Application Expertise
Be prepared to discuss your knowledge of IT applications and services, especially within the insurance market. Bring examples of how you've used your expertise to drive improvements or resolve issues in past roles.
✨Demonstrate Problem-Solving Skills
Think of specific instances where you've identified root causes of problems and implemented solutions. Highlight your calm, structured approach to resolving issues, as this aligns with the role's focus on continuous improvement.
✨Understand Service Management Frameworks
Familiarise yourself with ITSM frameworks like ITIL v4 and COBIT. Be ready to discuss how you've applied these frameworks in managing services and third-party suppliers, as this is crucial for the Business Application Lead position.
