At a Glance
- Tasks: Provide face-to-face support to customers and promote digital banking services.
- Company: Join Lloyds Banking Group, a leader in customer service and support.
- Benefits: Enjoy a generous pension, private medical benefits, and flexible perks.
- Other info: Opportunities for progression and a supportive work environment.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Customer service experience and a genuine passion for helping others.
The predicted salary is between 24000 - 28000 £ per year.
Responsibilities
You will join one of our branches, providing face‑to‑face support to customers.
Your core responsibilities include helping customers through important moments, promoting and supporting digital services, and connecting customers with the right products and services.
- Providing everyday banking tasks and face‑to‑face support.
- Supporting customers through bereavement, fraud concerns, vulnerable situations, or digital confidence building.
- Promoting digital channels and helping customers use online and mobile banking independently.
- Recognising opportunities to connect customers with relevant products and services.
- Progressing into other roles across the Group (phone, online, web chat, video, social media) as your skills develop.
Qualifications and Skills
- Minimum of 12 months customer service experience.
- People person: honest, genuine, caring, quick to build relationships.
- Empathy and integrity, taking time to resolve queries and give customers confidence.
- Ability to remain calm under pressure, adaptable and eager to learn.
- Commitment to deliver on promises and going above and beyond for customers.
- Willingness to collaborate closely with colleagues to meet customers’ needs.
- No previous financial services experience required.
Benefits
- Generous pension contribution of up to 15%.
- Annual performance‑related bonus.
- Private medical benefit with BUPA.
- Share schemes.
- Flexible benefits such as discounted shopping.
- 22 days’ holiday (increases over time) plus bank holidays; pro‑rated for part‑time roles.
- Range of wellbeing initiatives and generous parental leave policies.
- Full uniform provided.
- Paid training and progression through the Skill Progression Framework.
We are disability confident. If you require reasonable adjustments to our recruitment processes, please let us know.
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We think you need these skills to ace Lloyds Banking Group Customer Support - Bury
Customer Service Experience
Empathy
Integrity
Relationship Building
Calm Under Pressure
Adaptability
Eagerness to Learn
