At a Glance
- Tasks: Plan and deliver people-centred change across the Homes Commercial function.
- Company: Join the UK's leading mortgage provider, driving strategic decision-making through data excellence.
- Benefits: This role offers a 12-month fixed term contract with impactful responsibilities.
- Other info: Experience in mortgages or financial services is desirable.
- Why this job: Make a significant impact on customer and business outcomes in a fast-paced environment.
- Qualifications: Requires 2+ years in change management and large-scale transformation projects.
The predicted salary is between 60000 - 80000 £ per year.
Requirements
- 2+ years experience supporting or managing change within a commercial, operational, or customer facing environment
- 2+ years experience in leading large-scale transformation projects, proficiency in data analysis, and a strong background in change management
- Strong stakeholder engagement and communication skills
- Ability to work across multiple teams and priorities
- Confidence working in fast-paced, change-heavy environments
- Strong organisational and planning skills
- (Desirable) Experience within mortgages, banking, or financial services
- (Desirable) Understanding of regulated environments and customer impact considerations
- (Desirable) Exposure to structured change approaches (e.g. Prosci, ADKAR), applied pragmatically
- (Desirable) Experience supporting changes to propositions, pricing, or customer journeys
Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.
What the job involves
This opportunity is for a 12 month fixed term contract. The Analytics, Insights & Reporting team supports the Homes business by driving strategic decision-making through data excellence and actionable insights. We ensure customer-centric, fair, and sustainable returns through market-leading analytical capabilities.
You will be responsible for planning, delivering, and embedding people-centred change across the Homes Commercial function, ensuring that commercial initiatives are adopted effectively and translate into improved customer, broker, and business outcomes. If this sounds like you, we’d love to hear from you!
- Assess impacts of commercial changes on people, processes, customers, and operations
- Identify risks to readiness, adoption, and customer outcomes early
- Build strong relationships across Commercial, Product, Operations, Risk, and Compliance
- Support leaders to actively sponsor and lead change
- Deliver clear, timely, audience-specific change communications
- Tailor messaging for commercial, operational, and intermediary-facing teams
- Monitor adoption through feedback, confidence, and process adherence
- Ensure smooth transition into BAU and embed sustainable ways of working
Homes Commercial Change Manager in Bristol employer: Lloyd's
Work with a top UK mortgage provider located in a dynamic environment. The Analytics, Insights & Reporting team focuses on customer-centric strategies, ensuring fair and sustainable returns. Join a team that values data excellence and actionable insights.
