At a Glance
- Tasks: Lead digital commercial strategies and optimise performance across various platforms.
- Company: Join a leading financial services organisation focused on helping Britain prosper.
- Benefits: Enjoy generous holiday, flexible working, health insurance, and discounts on various products.
- Other info: Collaborative environment with opportunities for professional growth and development.
- Why this job: Make a real impact by driving growth and optimising digital experiences for customers.
- Qualifications: Experience in digital performance, project management, and stakeholder engagement required.
The predicted salary is between 58185 - 71115 £ per year.
- We're hiring a Digital Commercial Manager for our Chief Customer & Digital Office, Trading, Strategy, Analytics Team
- This team works across our Insurance, Pensions & Investments (IP&I) division and wider organisation
- You’ll lead the work of crafting and monitoring our Digital commercial plans and performance opportunities
- This covers products distributed through the LBG app, Scottish Widows app, and public sites (LBG, Scottish Widows and Lloyds Wealth)
- Being a strategic problem solver with deep commercial foresight involves working with various partners across the organisation to develop comprehensive plans that support our purpose of Helping Britain Prosper
- We have a fast-paced and varied environment here
- The role will lead all aspects of the commercial strategies across digital channels and will handle reporting performance and coordinating the re-forecasting processes
- Responsibilities include playing a core role in identifying growth opportunities, cost savings, surfacing customer needs, and ensuring our propositions are optimised to deliver against our priorities
- Strategic Commercial Development
- Define and own digital commercial strategies aligned to Group priorities, customer needs and measurable business outcomes
- Develop and deliver the end-to-end digital commercial plan for Lloyds Wealth (IP&I's newly formed proposition), including robust bottom-up forecasting and 5YOP input
- Support strategic CCDO and IP&I projects that drive client value, business growth and improved commercial performance
- Performance & Value Delivery
- Own performance frameworks that track delivery against strategic outcomes and create clear accountability
- Lead digital commercial reviews and deep dives, translating complex data into actionable recommendations
- Generate insight across web, in-app and commercial performance to identify opportunities for optimisation and value delivery
- Digital Strategy and Optimisation
- Build and optimise public site strategies across all three sites, using insight to accelerate Lloyds Wealth new business growth
- Own the Lloyds Wealth new business digital channel strategy, aligning customer needs with measurable growth opportunities
- Improve in-app pages, content and journeys to increase engagement, simplify experiences and strengthen commercial outcomes
- Activate targeted, trigger-based and personalised digital experiences that improve relevance, engagement and customer value
- Embed testing and end-to-end channel tracking to prove impact and continuously optimise performance
- Partner Influence & Collaboration
- Build strong relationships across CCDO, Finance, Product, Marketing, Digital Engagement, Technology and Transformation to align priorities and enable joined-up delivery
- Represent the function in key forums, providing insight, constructive challenge and strategic direction
- Ensure commercial decisions are supported by robust governance, risk management and regulatory compliance, proactively mitigating delivery risks
- Please note this is a commercially focused role, collaborating across CCDO and partnering with other business areas to deliver insight-led optimisation and measurable business impact
Benefits
- A generous holiday allowance: You'll be eligible for a minimum of 22 days holiday (excluding bank holidays), rising to 30 days based on length of service and grade.
- A flexible way of working: Whether you want flexibility over your location or when you log on, together we can create an approach that works for you and for the business.
- Family leave: Up to 63 weeks of maternity or adoption leave.
Statutory maternity or adoption pay is available for 39 weeks, and 20 weeks will be enhanced to the equivalent of full pay.
Partners can have six weeks of fully paid paternity leave.
- Flex cash: This is 4% of your basic salary and can be used to spend on the benefits of your choice, or you can choose to take it as a cash top up in your monthly salary.
- Health insurance: Our company funded Private Medical Benefit provides all colleagues with access to good quality medical care, including accommodation, nursing care and specialist advice.
- Colleague
Offers: Get discounts on everything from electrical items to cinema tickets and weekly food shopping.
You can share this benefit with up to ten family members or friends.
- Financial products: Take advantage of our great financial products, some at a discounted rate, including current accounts, home and car insurance and loans.
- Share plans: Participate in Sharematch and receive matching shares of up to £45 a month from the company, and you can choose to participate in Sharesave, our combined savings and share option plan.
- Pension: We offer a generous pension plan, with all joiners being automatically enrolled in our 'Your Tomorrow' scheme.
You can decide how much you save and get a say in where your contributions are invested.
- Exceptional stakeholder management and influencing skills, with experience engaging at executive levels
- Proven experience operating at a senior level in a commercial, digital performance, or transformation-focused role
- Deep understanding of performance frameworks, investment governance, and value tracking
- Proven experience in utilising insight to drive optimisations across digital channels
- Ability to lead through ambiguity, challenge constructively, and drive strategic transparency
- Exceptional project management and delivery skills
- Commercially savvy, with the ability to interpret sophisticated data and drive actionable insight.
The willingness to step into new spaces of commercial performance within IP&A and Lloyds wealth to help shape the tactical and strategic direction & investment
- Strong understanding of digital channels (web, in-app) and the opportunities within them
- Proven success in leading cross-functional initiatives and delivering measurable outcomes
- #J-18808-Ljbffr
Digital Commercial Manager (CDO) in Bristol employer: Lloyd's
Lloyd's is an exceptional employer that fosters a collaborative work culture, allowing you to lead complex programmes in a dynamic environment. With a strong focus on employee well-being and professional growth, we offer comprehensive benefits including healthcare, a generous pension, and opportunities for continuous development, all within the vibrant setting of Greater London.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Commercial Manager (CDO) in Bristol
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We think you need these skills to ace Digital Commercial Manager (CDO) in Bristol
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Lloyd's, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Lloyd's
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Lloyd's’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
