Senior Team Manager (Financial Crime) in Birmingham

• Financial Crime Operations (FCO) purpose is to continue to keep the bank and it’s customers safe from the impacts of financial crime
• FCO has the responsibility to investigate suspicious activity reports to determine whether disclosure to NCA (National Crime Agency) is necessary, complete customer relationship reviews, and to deliver high-quality intelligence and data led risk management to reduce harm to our communities
• The job holder will plan, co-ordinate, direct and control resources across an operation, to ensure achievement of the planned performance and agreed service standards are within budget costs, protecting customers and the bank from the impacts of Financial Crime
• HOURS: Full-time – 35 hours per week
• You’ll primarily work remotely in this role, giving you the flexibility to work from home.

To support collaboration and connection with your colleagues, you’ll need to be based within reasonable travelling distance of one of our hub locations and attend when required for business, team or customer needs

• We’re looking for a new Senior Team Manager within our Economic Crime Prevention function!
• As a Financial Crime Operations Senior Manager, you’ll lead across multiple teams and functions, ensuring delivery meets performance expectations while remaining aligned to regulatory requirements and risk frameworks
• You’ll work closely with senior business partners and leaders, operational leaders and specialist teams to drive performance, implement change and ensure the delivery of high-quality, compliant outcomes across the function
• Lead and manage day-to-day operations, ensuring delivery aligns to service standards and regulatory requirements
• Oversee complex teams across core operations, operational resilience, and control functions
• Drive performance across quality, cost and delivery measures
• Lead, motivate, coach and develop Team Managers and their teams
• Manage the operational delivery of change, acting as a key point of contact for implementation
• Plan and prioritise resources to meet current and future demand
• Manage budgets and financial performance in line with forecast targets
• Ensure operations meet AML and Financial Crime regulatory obligations
• Identify and mitigate operational risks, ensuring robust controls are in place
• Use MI and QA data to identify trends, capability gaps and improvement opportunities
• Build and maintain strong relationships across the business
• Support and deputise for the Head of Function in key decision-making forums
• Drive a culture of engagement, continuous improvement and customer focus
• Support end-to-end recruitment and development of team capability

Benefits

• A generous holiday allowance: You’ll be eligible for a minimum of 22 days holiday (excluding bank holidays), rising to 30 days based on length of service and grade.
• A flexible way of working: Whether you want flexibility over your location or when you log on, together we can create an approach that works for you and for the business.
• Family leave: Up to 63 weeks of maternity or adoption leave.

Statutory maternity or adoption pay is available for 39 weeks, and 20 weeks will be enhanced to the equivalent of full pay.

Partners can have six weeks of fully paid paternity leave.

• Flex cash: This is 4% of your basic salary and can be used to spend on the benefits of your choice, or you can choose to take it as a cash top up in your monthly salary.
• Health insurance: Our company funded Private Medical Benefit provides all colleagues with access to good quality medical care, including accommodation, nursing care and specialist advice.
• Colleague

Offers: Get discounts on everything from electrical items to cinema tickets and weekly food shopping.

You can share this benefit with up to ten family members or friends.

• Financial products: Take advantage of our great financial products, some at a discounted rate, including current accounts, home and car insurance and loans.
• Share plans: Participate in Sharematch and receive matching shares of up to £45 a month from the company, and you can choose to participate in Sharesave, our combined savings and share option plan.
• Pension: We offer a generous pension plan, with all joiners being automatically enrolled in our ‘Your Tomorrow’ scheme.

You can decide how much you save and get a say in where your contributions are invested.

Strong understanding of Financial Crime regulation, risk frameworks and operational controls Approximately 4-6 years of experience leading operations within Financial Crime, Risk or a regulated environment Ability to use data, MI and insight to influence decision-making and improve performance Strong communication and collaboration skills, with the ability to influence at senior levels Proven ability to lead and develop high-performing teams through Team Managers Demonstrated experience delivering against performance, quality and cost targets Experience managing change within an operational environment Exposure to governance, audit or control frameworks Experience in business planning, forecasting and resource management We know that great talent comes from many backgrounds.

While this role may reference a suggested range of experience in years, this is intended as a guide only.

What matters most is that you can demonstrate the essential skills outlined.

If you have relevant, transferable experience, we encourage you to apply Experience supporting or leading transformation or continuous improvement initiatives Experience leading large-scale or multi-team Financial Crime operations

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