Behavioural Risk Manager (Fixed-Term Contract)

At LBG, we define behavioural risk as the habitual patterns of behaviour that may lead to future issues or poor outcomes for the group. Our reviews aim to identify what is driving these behavioural patterns and, in doing so, enhance the effectiveness of preventative measures such as controls and policies. As a Behavioural Risk Audit Manager, you’ll lead and support delivery of high‑quality behavioural risk reviews with relative autonomy, harnessing a deep understanding of business strategy/priorities, behavioural drivers and risks. You’ll also contribute to innovating the methods we use to enhance the insight and value we can bring. You’ll support the ongoing development and improvement of the wider function through a strategic and integrated behavioural risk focus, and effective cross‑function collaboration.

Responsibilities

• Lead the delivery of high quality, impactful and timely applied social/behavioural research to identify and mitigate risk, considering various internal and external perspectives.
• Choose appropriate research methods for data collection and analysis.
• Provide advice and guidance on conducting ethical research.
• Manage and conduct analysis of qualitative and quantitative data.
• Report, present, and disseminate clear, concise, and actionable insights.
• Provide advice and coaching to ensure delivery of high‑quality research materials.
• Identify key lessons and suggestions to support continuous improvement.
• Prioritise tasks across the delivery team effectively to ensure timely and valuable delivery.
• Manage the development and validation of behavioural management actions using evidence‑based practice and knowledge of effective behavioural interventions.
• Champion colleague growth and development through coaching, guidance and effective delegation to achieve collective goals.
• Support senior colleagues build significant collaborator relationships across the Group whilst making your own connections.
• Connect behavioural risk insights with Group and Business Unit strategy.
• Proactively suggest & deliver improvements in current processes by being bold.
• Actively role model the Group’s values and behaviours.
• Put the team first by coaching with purpose, being present with the team and openly communicating expectations.
• Freely share insight and timely, direct, effective feedback that gives to the success of the delivery plan and leaves a positive, sustainable impact on the function.

Qualifications

• An advanced degree (Master’s or PhD) in Organisational Psychology, Organisational Behaviour, Behavioural Science, or a related field.
• Experience in applied research within organisational behaviour or culture, with demonstrated experience in research design and methodology.
• Proficiency in hypothesis testing and both qualitative and quantitative methods, including causal inference.
• Experience translating behavioural science into practical, risk‑based recommendations.
• Ability to balance analytical rigour with pragmatic decision‑making, particularly in ambiguous contexts.
• Ability to synthesise complex data into clear, actionable insights.
• Strong project management capability, including leading end‑to‑end engagements (planning, collaborator coordination, and delivery against timelines).
• Ability to navigate sensitive topics with subtlety while maintaining analytical integrity.
• Excellent communication skills, with the ability to engage and influence a range of collaborators.
• Track record of delivering high‑quality outcomes through others in complex environments.
• Effective people management skills, including coaching, setting clear direction, and fostering collaboration.
• Experience conducting audits or behavioural reviews aligned to IIA Topical Requirements for organisational behaviour.
• Experience working within financial services, either directly or in a consulting capacity.
• Experience designing, implementing, and evaluating behavioural change interventions within organisational settings.
• Familiarity with AI‑assisted research tools and their application in behavioural analysis.

Benefits

• A generous holiday allowance: You’ll be eligible for a minimum of 22 days holiday (excluding bank holidays), rising to 30 days based on length of service and grade.
• A flexible way of working: Whether you want flexibility over your location or when you log on, together we can create an approach that works for you and for the business.
• Family leave: Up to 63 weeks of maternity or adoption leave. Statutory maternity or adoption pay is available for 39 weeks, and 20 weeks will be enhanced to the equivalent of full pay. Partners can have six weeks of fully paid paternity leave.
• Flex cash: This is 4% of your basic salary and can be used to spend on the benefits of your choice, or you can choose to take it as a cash top‑up in your monthly salary.
• Health insurance: Our company funded Private Medical Benefit provides all colleagues with access to good quality medical care, including accommodation, nursing care and specialist advice.
• Colleague Offers: Get discounts on everything from electrical items to cinema tickets and weekly food shopping. You can share this benefit with up to ten family members or friends.
• Financial products: Take advantage of our great financial products, some at a discounted rate, including current accounts, home and car insurance and loans.
• Share plans: Participate in Sharematch and receive matching shares of up to £45 a month from the company, and you can choose to participate in Sharesave, our combined savings and share option plan.
• Pension: We offer a generous pension plan, with all joiners being automatically enrolled in our ‘Your Tomorrow’ scheme. You can decide how much you save and get a say in where your contributions are invested.