Senior Proposition Lead, Wealth & Client Outcomes

Lloyds Wealth aims to improve the way financial advice is offered by making it more affordable, accessible and impactful for more people. The Proposition Senior Manager will be responsible for the ongoing management and oversight of the Lloyds Wealth Proposition, end to end. This includes all products and services, manufactured, distributed or offered via distribution.

This is a high-impact senior leadership opportunity at the heart of Lloyds Wealth, shaping and evolving propositions that deliver exceptional client outcomes while driving commercial success. You’ll play a pivotal role in influencing strategic direction, working closely with senior stakeholders across the business and wider group to ensure our propositions remain competitive, compliant and truly client-centric in a rapidly evolving market.

Reporting to the Proposition Strategy Director within the Chief Client Office, you’ll lead governance, oversight and continuous improvement of the proposition, ensuring it meets regulatory expectations while supporting long-term growth.

• Lead Lloyds Wealth proposition governance with key responsibility for the smooth running of the Proposition Governance Committee, leading the production and presentation of critical papers.
• Maintain and oversee a client-centric end-to-end position, ensuring it continues to provide fair value and prevent foreseeable harm.
• Ensure the proposition is clearly positioned, differentiated and aligned to the firm’s overall strategy.
• Collaborate closely with other senior leaders to identify opportunities to evolve the proposition to improve client outcomes, competitiveness and commercial performance or meet changing needs.
• Responsible for regular reporting of client fair value metrics and consumer duty outcomes, as well as the production of the annual holistic Client Fair Value Assessment.
• Lead the evolution of enhanced proposition management information production and reporting to facilitate appropriate identification of risks and issues, swift escalation and mitigation of client harm.
• Lead the evolution of vulnerable client outcomes oversight.
• Interpret complex data to inform critical proposition management decisions and act as trusted advisor to the Head of Advice Services and the Strategic Proposition Director.
• Establish strong trusted relationships with key stakeholders across the firm as well as the wider group, including commercial and risk functions, securing buy-in for core proposition related proposals or changes.
• Remain informed of wider industry developments, competitor activity and regulatory change, with prime responsibility for leading impact assessments, action identification and oversight of action closure.
• Ensure the proposition meets evolving regulatory expectations and is delivered in line with internal governance frameworks.
• Own all proposition third party relationships and manage the relationship with significant outsource service providers.
• Continuously demonstrate the core Lloyds Wealth values, set the tone for maintaining professional standards and promote a high performing culture focused on evolution and continuous improvement.
• Oversee a small team; offering support, sharing knowledge and experience, actively listening and building trust.

• Significant knowledge and experience across the financial planning and wealth management industry, with an understanding of key competitors.
• In-depth understanding of mass affluent financial planning products, client advice journeys, governance and reporting.
• Degree level qualification or relevant financial services professional qualification desirable.
• Proven experience in end-to-end proposition management & oversight within wealth management.
• Strong understanding of the UK wealth & asset management market and regulatory environment, with a focus on the Consumer Duty.
• Strong commercial and analytical capability.
• Excellent written and verbal communication and stakeholder management.
• Experience of preparing papers and presenting to C-suite at governance committees.
• Experience of leading and developing a team within a fast-paced working environment.

We understand not everyone will meet 100% of the requirements, however we encourage you to apply if you think your skills are a good fit for this role. This job vacancy may close earlier than the advertised date if a suitable candidate is found. We encourage interested applicants to submit their applications as soon as possible.

• Generous Holiday Entitlement: 30 days of annual leave plus bank holidays, with the option to buy or sell 5 days.
• Health & Wellbeing: Company-paid Private Medical Insurance, Life Insurance, and Health Screening.
• Company Pension Contribution: A matched pension contribution of up to 15% of your base pay.
• Cash Allowance: Flexible allowance to spend on additional benefits personal to you, including: dental cover, paid sabbatical leave, gym membership, menopause support.
• Bonus Opportunity: Dependent on individual/company performance (eligible after 3 months’ service).
• Financial Advice: Access to free financial advice to help secure your financial future.

We Support Flexible Working. We know how important it is to be able to achieve a balance. We want to support your lifestyle as well as meeting our business needs, so will always aim to be flexible. As well as traditional working patterns, we have colleagues who work informal flexible hours, reduced working hours, and have job-sharing arrangements. Many colleagues work from home, or in a hybrid way.

Ready to restart your career? We warmly welcome applications from those returning to work after a period of leave, providing appropriate support and training where required.

You Belong Here. We embrace individuality and diversity of identity, experience, and thought. We actively strive for inclusive behaviours and actions, making appropriate adjustments for disabilities, health conditions and neurodiversities. We ensure equal opportunities for all and transparently report on gender pay to promote fairness.

We operate under the Senior Managers and Certification Regime as a solo-regulated firm and if this role is classed as a Certified Role under that regime you will be subject to enhanced vetting and will have a number of additional conduct and regulatory duties to adhere to, as well as certifying at least annually that you are fit and proper to perform this role.